Operations Manager

About Us

When Quality Comix was formed, it was the vision of our founder, Brent Moeshlin, that he would one day run a company dedicated to the highest levels of service. Today and every day, we service our customers around the world with this vision in mind. Throughout the past 22 years, we have also remained committed to each of our employees' growth and success. We help you achieve these things through our comprehensive 401k program, vacation days, paid holidays off, personal growth opportunities, fast track career progression and team building activities.

Everyone in our company shares a belief in some very deeply held principles. We have all worked together to forge these beliefs into our core values. These are much more than guiding principles. These are the fabric of who we are individually and as a company.

• Empathy - We care about all of our employees and customers.
• Inclusivity - We are strongest when we work together as a team
• Accountability - We take ownership of our work and strive to deliver excellence the first time. We always focus on finding solutions, not just identifying problems.
• Proactivity - We actively seek opportunities to improve our client’s and employee’s experience, our processes, and our abilities.
• Agility - We challenge the status quo with open minds, focus, and speed.

Quality Comix is the number one vintage comic book reseller on the planet. If you feel a company with this passion, vision and focus is one you would love to learn more about and be a part of, please check us out at the following links:

https://www.QualityComix.com

Come and see who we are! https://www.youtube.com/watch?v=j56cjAE8ARYee

Job Description

Overall Role: Completely responsible for Receiving, Evaluation and Listing (Scanning, Pressing, Grading, Pricing and Certifying) pre-sale processes striving for the highest level of quality. Completely responsible for the Fulfillment post-sale process including managing the inventory and getting the goods to the customer in a timely manner. Leads with the company's core values. Achieves all relevant key performance indicators to demonstrate complete ownership of the role. Coordinates with Acquisitions and Customer Service departments to address customer concerns with our products and services. Contributes to building and maintaining relationships with other comic book dealers or relevant external partners.

1. Leadership/Supervisory Role

Provides leadership over the pressing, grading, sales and shipping departments. Responsible for (in coordination with the CEO) for interviewing, hiring and firing for these departments.

Tasked with establishing and overseeing the adoption of departmental vision and values, which forms part of the work culture

2. Strategy/Planning

Tasked with designing and implementing SOPs for the various departments.

Designing and planning the processes that are not fully fleshed out.

Leadership Meetings with CEO and Acquisitions Director on our path as a company, handling customer situations and employee interactions

IDEAL WEEK: Review key performance indicators daily for evaluation, grading, scanning, pressing, pricing and shipping. Provide leadership to improve numbers and become more efficient. Head up team meetings with heads of pressing, shipping, grading, customer service etc. to look for opportunities and weaknesses. Design / Refine processes (SOPs) where our key performance indicators are not efficient including measuring quality within the processes. Work with the website development team to build new functionality into our CMS

Job Qualifications

Full time position upon completion of 90 day probation

Have a positive, can-do attitude

High level of attention to detail and organization is a must

Ability to work with hands on fragile or delicate items

Work independently through self leadership

Proactively seek positive resolutions for customer concerns using empathy

Comic book and pop culture knowledge is a plus, but not a must

Standard PC operation, including basic knowledge of common office applications

Able to type a minimum of 40 words per minute

Ability to lift up to 50 lbs daily and use stools/ladders (8ft. maximum)

At least 3 years in managing a team, with focus on growing sales, developing processes, and mentoring employees

Job Type: Full-time

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• On call

Work Location: In person

Salary : $52,000 - $65,000