What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Suites salinas?
RESPONSIBILITIES:
* Ensures complete guest satisfaction.
* Check-in and check-out of the guest.
* Must be well versed in cash handling and accurately balance house bank.
* Assigns guests rooms based on preferences and availability.
* Handling guest concerns in a tactful manner and achieving resolution.
* Answers questions in regards to the hotels facilities and services.
* Recommending local area restaurants, points of interest, or needs for transportation.
* Handling guest needs.
* Maintaining cleanliness of front desk, lobby and back office.
* Interacting with other departments and employees to ensure a good working relationship or for guest needs.
* Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
* Participates on the hotel Safety Committee.
* Ensures that Quality Standards and Service are maintained for Property, Product, and People.
* Must be able to work all shifts or varying schedules to support business needs.
* Ensures Security for the hotel with customers, employees, and property assets.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
- Weekends only
COVID-19 considerations:
All employees must wear mask.
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16 - $18