Job Posting for Front Desk Agent/Night Auditor at Quality Inn and Suites
***Either submit a resume through indeed or come in and fill out an application for an on the spot interview.****
We are looking for Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card information
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar customer service role
Experience with hotel reservations software, like ChoiceAdvantage, Synexis. Experience preferred not necessary will train.
Understanding of how travel planning websites operate, like Booking and Expedia
Customer service attitude
Excellent communication and organizational skills
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Benefits:
Employee discount
Flexible schedule
Referral program
Schedule:
8 hour shift
Day shift
Holidays
Overtime
Weekends as needed
Work setting:
In-person
Work Location: In person
Salary.com Estimation for Front Desk Agent/Night Auditor in Romulus, MI
$30,634 to $37,937
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