Night Auditor

Job Overview:
Must have minimum 1 year recent hotel fornt desk experience. We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel during the overnight hours. This is a critical role that requires excellent guest relations and customer service skills.

Responsibilities:
- Perform night audit procedures to ensure accuracy and completeness of financial transactions
- Verify the accuracy of guest accounts by reconciling charges and payments
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist with check-in and check-out processes as needed
- Maintain accurate records of all transactions and activities during the shift
- Monitor security cameras and report any suspicious activities or incidents
- Follow all hotel policies and procedures to maintain a safe and secure environment for guests and staff.

- fold laundry and clean the area.

- Prepare breakfast in morning and monitor the breakfast room.

-perform other duties as assinged.

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Experience:
- Previous 1 year recent experience in hotel front or night audit is preferred
- Strong customer service skills with the ability to handle difficult situations with professionalism.
- Knowledge of hotel management systems and night audit procedures
- Bilingual or multilingual skills are a plus
- Familiarity with phone systems and proper phone etiquette

If you are a dedicated individual with a passion for providing exceptional guest services, we encourage you to apply for this position. Join our team and contribute to creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The employer reserves the right to make changes to the job description as necessary.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 40 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Every weekend
• Night shift
• Rotating weekends

Work setting:

• In-person

Work Location: In person