What are the responsibilities and job description for the Hotel Front Desk Agent position at Quality Inn Ontario?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred but not mandatory
- Experience with hotel reservations software preferably Choice brands.
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $17.00 per hour
Schedule:
- 8 hour shift
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