What are the responsibilities and job description for the Hotel Front Desk Agent position at Quality Inn & Suites?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$12 - $14.50 hourly
Responsibilities:- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Mitigate customer complaints as needed
- Connect with the housekeeping department to ensure guest accommodations are ready
- High school graduate, GED recipient, or equivalent
- 1 year of hotel industry experience or related job preferred
- Well-versed in taking telephone calls and handling stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
Quality Inn & Suites is a rewarding place in which to work, and we look forward to a productive and successful association. We consider our employees of Quality Inn & Suites to be one of our most valuable resources. Our success is the nature and result of the fine efforts of many staff members working together, and an even brighter future lies ahead as we improve and further develop Quality Inn & Suites.
We offer travel discounts for our employees and their friends and families.
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