Hampton Inn & Suites Cary - Assistant General Manager

Hampton Inn & Suites Cary

111 Hampton Woods Ln.
Raleigh, NC 27607

Position Summary

The Assistant General Manager is responsible for providing leadership throughout the hotel as delegated by the General Manager. This person will be responsible for coordinating, directing, and planning everyday operations with the guidance of the Hotel General Manager. The AGM will lead recruitment, hiring, and training efforts for the hotel. This person will also lead the team by communicating hotel standards and inspiring team members to contribute to the best overall guest experience.

Responsibilities

Recruiting and Human Resources Management

• Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments; providing orientation for all new employees.
• Monitoring and effectively forecasting hotel’s employee staffing needs
• Adhering to all recruitment and hiring guidelines
• Completing work schedules for front office department staff in a timely and effective manner
• Reviewing and approving employees’ timecards
• Enforcing and leading all training and development efforts throughout the hotel
• Embracing, enforcing, and promoting the QTR culture to all departments and employees
• Embracing and demonstrating the core ideology daily
• Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance.
• Encouraging and promoting teamwork. Setting a positive example for all subordinates.
• Conducting and/or participating in regular employee meetings
• Effectively delegating projects and duties as needed

Hotel Operations

• Knowledge of and ability to complete all hotel reports
• Has a basic operational knowledge of all departments
• Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly
• Has a strong knowledge of brand standards and programs
• Making sound decisions and identifying problems and offering solutions
• Demonstrating knowledge of O&R and brand success plans
• Ensuring the follow through of O&R
• Maintaining daily processes and checklists
• Understanding and completing all month end requirements
• Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand

Budget/Financial Management

• Operating efficiently under budgetary guidelines
• Producing financial reports accurately and on a timely basis as needed
• Monitoring and ensuring all cash control procedures are in place

Customer Service

• Is committed to making every guest happy. Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property
• Providing information to guests about hotel policies, services, and amenities
• Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
  

Community Relations

• Maintaining active involvement in community and industry organizations
• Participating in community activities, employee activities, and guest events
• Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce

Accounts Receivable and Accounts Payable

• Completing all accounting procedures for the property
• Managing A/R and A/P appropriately
• Organizing all payables in a timely and effective manner

Requirements

• Prior supervisory experience is required – prior hospitality experience is strongly preferred
• Prior training, recruiting, and onboarding experience is preferred
• Strong initiative and work ethic
• Punctual , reliable, and regular attendance
• Strong attention to detail
• Customer-service oriented
• Strong multitasking and organizational skills
• Ability to work in a fast-paced environment
• Excellent communication skills – verbal and written
• Excellent interpersonal skills and relationship building skills
• Excellent time and project management skills