Key Accounts and Retention Specialist

Company Description

Quandoo is transforming the world’s dining out experience across the globe. Having developed one of the fastest growing restaurant reservation platforms, this has seen 20,000 restaurateurs seat over 300 million diners by using customised technology and powerful digital marketing that will improve efficiency and maximise revenue. 

Quandoo’s technology-enabled marketplace, equips both restaurants and diners with the necessary tools to elevate dining out as we know it. Diners can discover restaurants via our seamless integrations with various social platforms such as Google and Facebook. We have been recognised as one of the world’s leading marketplace for excellence in dining out. 

Partnering with one of Australia’s strongest and highly reputable brands, Qantas, diners are able to book Quandoo restaurants anywhere in the world via the Qantas dining platform. 

Job Description

• Conduct regular proactive account reviews to identifying account growth & improvement opportunities
• Pro-active & re-active retention of accounts
• Providing excellent aftercare services to existing partners
• Maintain customer rapport by with regular outbound and inbound engagements
• Attentive to all queries and support to merchants in relation to their Quandoo account and services
• Digital widget implementation on Partner Mobile & Desktop sites (training provided)
• Handling invoicing queries, debt reduction.
• Ensuring all activity is correctly flagged and managed through our CRM
• Full responsibility and realisation of your KPIs (quantitative and qualitative goals)

Qualifications

• 1-2 years of Accounts Management and/or Sales experience
• Be efficient, assertive, and have quick decision-making capability
• A positive attitude and exceptional organisational skills
• You are analytical, structured, and are self-disciplined to work independently
• Have outstanding communication and rapport building skills
• Must be good at objection handling and providing support solutions
• Be agile & dynamic, suited to a fast paced environment as task & focus can change regularly

Additional Information

​​​​​​The successful candidate will have the opportunity to work in one of our newly renovated and refurbished offices based in Bondi Junction, Sydney.

We pride ourselves on creating a dynamic workplace environment with a supportive management team who will encourage you to be the very best you can be. You will be provided with comprehensive training at an individual, regional, and corporate level. We also offer you the tools you need to excel in your role such as laptop, tablet and mobile phone. 

We offer a competitive salary package along with an uncapped commission structure!

If you have any questions regarding this opportunity please contact Christianne Gimenez on 0412 823 734 or alternatively email [email protected].

Please note only shortlisted candidates will be contacted.