Desktop Engineer/Support (Candidate must be local to Frankfort, KY)
Job Posting for Desktop Engineer/Support (Candidate must be local to Frankfort, KY) at Quantam Solutions
Job Details
Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Engineer/Support for the Commonwealth of Kentucky's COT-Division of Field Services. The candidate must be local to Frankfort, KY.
JOB DESCRIPTION:
COT Division of Field Services is looking for a knowledgeable Desktop Engineer/Support candidate for the Frankfort area to fill an open position on our coordinating and routing team. Members of this team are responsible for dispatching and routing technicians and work orders. This position is not a technical position. However, some desktop support experience, such as installing, troubleshooting, and repairing windows-based systems is a plus.
PRIMARY RESPONSIBILITIES:
This position is responsible for dispatching and routing technicians and work orders for COT, which serves all Executive Branch agencies, several County Government offices, and about 32,000 endpoints. This role is vital for the efficient and timely delivery of IT support services. To succeed in this role, individuals need to have excellent customer service skills, proven follow through skills, and the ability to communicate effectively with users, technicians, and management. They also need to have the ability to follow processes and procedures, remain calm in stressful situations, and document each request accurately. Additionally, they need to be able to multitask and prioritize their workload.
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