Junior Relationship Manager

Quantum Electronic Payments delivers simple, secure, and customized payment solutions for merchants, advertisers and marketers. Reduce transaction costs, provide a better customer experience, and access a suite of innovative payment solutions that increase revenue and streamline operations.

We offer truly innovative payment processing solutions and an ever expanding line of products to help our merchants lower their costs, increase sales, expand their customer base, and operate more efficiently.

The Junior Relationship Manager will be a key member of a Payments Operations team, working alongside underwriting, risk and product teams to execute and support our global payments strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Focus

Works closely with Partner Relations to facilitate and foster new relationships, perform training, provide materials, and assist with submissions

Develops and nurtures internal and external relationships

Responds quickly with accurate information or follow-up expectations

Proactively understands needs and concerns of merchants and agents

Lives our vision and deepens relationships by championing accounts and relationships through the on-boarding process

Managing Time & Priorities

Strong time management; focuses efforts on important priorities

Uses workplace tools, technology or personal methods to keep track of priorities and assignments

Optimize payments operation, reliability, quality, cost of payment methods and relationships using rigorous, data-driven performance evaluations

Maximize current partnerships through detailed and proactive account management, working with partners to define, iterate, stabilize and enable new initiatives and products

Collaborate with partners to improve points of failures, resolve partner incidents, document processes and drive accountability / performance against contracted service levels

Research and analyze industry trends and opportunities to further distinguish its positioning and payments products

Identifying a strategic partnership between businesses.

Portfolio acquisition

Perform Statement Analysis

Perform additional duties as assigned.

QUALIFICATIONS:

1+ years of partner or relationship management experience preferred

1+ years of relevant work experience in the payments space preferred

Strong administrative background with effective communication via both email and phone

Moderate understanding of common payment processing sales channels (Retail, Restaurant, eCommerce, MOTO, CDP)

Basic understanding of Underwriting and Risk job functions

Basic understanding of common equipment and gateways

Basic understanding of TSYS processing platforms and pricing structures preferred, but not required

Basic knowledge of the merchant on-boarding process, from sales to deployment

EDUCATION AND/OR EXPERIENCE:

Undergraduate degree with a strong preference towards operations or business administration.

Equivalent combination of education and experience.

WORK ENVIRONMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.