Senior Infrastructure Engineer (Director)

Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge and actively encourage applicants of all backgrounds to apply.

About the team & Opportunity:

The Sr. Infrastructure Engineer role provides operational oversight, support, and technical expertise for the Enterprise server tier and application tier. The Sr. Infrastructure Engineer will provide day to day support to Quartet’s application and business customers, while delivering on project activities within agreed timelines, provide guidance and direction to support teams, as well as other areas of IT within the greater Quartet organization.

This role will also participate in the planning and implementation of policies and procedures to ensure job scheduling, efficiency, capacity management, system performance, disaster recovery, high availability, and maintenance.

Our team culture is based around agile principles and providing an excellent service to the business.

Accountabilities:

• Partner with Application teams to support Quartet’s business platforms and assorted enterprise toolsets, providing technical support for application and business customers
• Principal RTE/BAU support for Quartets Core Platform operation, support escalation, troubleshooting system and server errors. Performs resolution of complex hardware, environmental software operating systems and subsystems as part of critical incident response and remediation.
• Coordinates enterprise Standard Maintenance activities to include Server support and ensure Quartet’s standards for Business Readiness are met.
• Provide proactive system performance monitoring and resolution of alerts for organization's server assets, as well as performing preventative maintenance and daily health checks reducing system downtime.
• Partners with other internal infrastructure engineers to perform operational support and project activities and reporting to system owners and stakeholders.
• Performs change management using standard tools. Ensures conformance and compliance with existing system standards. Measures performance to ensure proper operation and successful deployment.
• Trains technical staff on use of software/hardware tools in accordance with required standards and procedures.
• Participate in after hours critical production support as required.On call support will be required for this role.
• Performs other related duties as assigned.

Minimum Qualifications:

• 10 years of experience providing technical support and delivery of large projects working with stakeholders from business, development and infrastructure teams.
• Extensive knowledge of Enterprise technology environments.
• Demonstrated support experience with Linux operating systems
• Demonstration of thorough understanding of how discrete infrastructure components work together in an Enterprise environment
• Experience working with Cloud technologies, including AWS.
• Understanding of security concepts and how they impact functional areas required.

Preferred Qualifications:

• Microsoft Windows Administrator or Architect certification
• Linux or equivalent Linux Administrator certification 
• ITIL Certification or experience working in an ITIL environment

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions unlimited copay reimbursements, medical, dental vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to talent@quartethealth.com

Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. jsmith@quartethealth.com). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: security@quartethealth.com.

Have someone to refer? Email talent@quartethealth.com to submit their details to us.