Customer Service Representative

Quassy is looking for an ambitious and qualified individual to take on a fun administrative position in our offices. This is a detail-oriented job including, but not limited to, entry level sales experience, organization and filing of business documents, customer service outreaches and responses, as well as minor business and team coordination activities.

Responsibilities:

• Guest Communication: This position will require extensive customer service. We received many inbound communications, inquiries, and leads each day. It is the responsibility of this associate to handle the following:
• Answering all customer questions regarding our facilities, schedule, offerings, and capabilities
• Aiding in facility rentals and group outings
• Recording and escalating customer complaints and compliments
• Providing accurate and concise information for all other customer inquiries
• Sales: In-between inbound calls and emails, this position requires an organized and diligent person to follow leads with outbound sales calls for the following categories:
• Themed Days: Oktoberfest, Dance Day, Scouts Day, Homeschool Day
• Catered Events: Clubs, Family Reunions, Organizations
• School and Community Groups
• Entry Level Corporate Sales
• Administrative Organization:
• The documentation of customer communications and sales lead updates in our sales software
• Summer Responsibilities:
• Aiding in all potential customer service positions
• Ticket Booth
• Parking
• Group Sales
• Administration Offices
• Beach/Water Park entrance
• Continuing sales work and filing when in Administration Offices

Job Types: Part-time, Seasonal

Pay: $15.69 - $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person
• Office

Ability to Relocate:

• Middlebury, CT 06762: Relocate before starting work (Required)

Work Location: In person