Billing Supervisor

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Responsibilities

· Handle complex billing matters in a fast paced, high volume environment

· Familiar with billing and cash processes

· Troubleshoot billing errors and issues as they arise related to portal billing

· Submit client invoices to various online portals

· Process/Analyze/Create Job Aids for new portals

· Key contact for acquisition staff to troubleshoot portal billing requirements

· Perform extensive account research

· Effectively communicate with internal and external customers

· Manage/assign/delegate portal tasks to staff members

· Supervise & Train Portal staff

· Management of billteam shared inbox in regards to PO’s

· Perform annual reviews for assigned staff

· Manage processes for third party outsourcing with Billtrust

· All other duties as assigned

· Regular and reliable attendance

Qualifications

· Requires a high school diploma or its equivalent with 2-4 years of experience in the field or in a related area

· Familiar with standard concepts, practices, and procedures within a particular field

· Proficiency with Microsoft Office, particularly Excel

· Zuora experience a plus

· Strong Leadership skills a must

· Ability to take the Lead

· Solid team player with outstanding integrity

· Ability to work in a fast-paced, process-oriented, results-driven environment

· Strong work ethic

· Meticulous attention to detail

· Excellent communication (both written and verbal)

Quench offers salary, commission,  benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Applicants

Beware of fake job offers falsely claiming affiliation with our company.

  •  We never request banking details or other personally identifiable information during interviews.

  •  Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

  •  Official emails are from our domain. Our approved emails will come from @quenchwater.com.

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com.