Field Service Technician

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

• Culligan as One
• Customers come first
• Commitment to Innovation
• Courage to do what's right
• Consistently deliver exceptional results

The Position

We are currently seeking a Field Service Technician for our Sunnyvale, CA area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire.  

A typical schedule for a Field Service Technician is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market.  

Pay: 25.00 - 25.50

Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.

Essential Functions 

• Responsible for troubleshooting product for required repairs 
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines 
• Visually inspect for leaks and malfunctions 
• Perform service agreement tasks and other job-related duties as assigned 
• Responsible for following company and customer safety policies and procedures 
• Maintain and comply with company vehicle maintenance policy and procedures 
• Technician will have strong technical and mechanical aptitude 
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites 
• Electronically transferring customer and company information 
• Regular and reliable attendance 

Qualifications 

• Experience in repair and maintenance 
• Technical school degree preferred 
• General Computer Skills required 
• Microsoft Office experience preferred 
• Must have good verbal and written skills 
• Ability to learn the internal workings and repair approaches to repairing water coolers 
• Ability to work in a fast pace environment where quantity and quality go hand in hand 
• A clean work record and ability to pass a pre-employment drug screen 
• Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70  pounds 
• Valid driver’s license 
• Must be at least 21 years old 

Benefits & Perks 

• Company vehicle & gas card 
• Health insurance 
• Dental insurance 
• Vision insurance 
• Flexible Spending Account 
• Life Insurance 
• Disability Coverage 
• 401(k) Plan with Employer matching 
• Tuition Reimbursement 
• Generous PTO 
• Employee Referral Bonuses 

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