What are the responsibilities and job description for the Internal Account Manager (Inside/Outside Sales) - Kansas City, KS position at Quest Diagnostics Incorporated?
Internal Account Manager (Inside/Outside Sales) - Kansas City, KS
We Provide Solutions. Patients and
Physicians rely on our diagnostic testing, information and services to help
them make better healthcare decisions. These are often serious decisions with
far reaching consequences, and require sensitivity, tact and a clear dedication
to service. It’s about providing clarity and hope.
In Sales you will work for the world leader
in the industry, with a career where you can expand your skills and knowledge.
You’ll have a role where you can act with professionalism, you can inspire
colleagues, and you can care about the work we do and the people we serve.
At Quest, our Sales Teams are often the
public face of our organization. As a result we make every effort to support
and develop their skills. Working across a strong customer base, you’ll find you
have the flexibility and autonomy to structure your days while having the
confidence that comes from promoting a well-recognized and trusted brand. With
lots of opportunities for repeat business and referrals, we also offer
outstanding support, plus great pay and benefits.
The Internal Account Manager (IAM) will be responsible for lead generation, upsells and total attainment of laboratory diagnostic services to accounts within an assigned territory through tele-sales as well as in person visits. IAMs will be aligned with specific Account Executives who will partner with them in growing the business. The IAM's book of business typically consists of accounts with up to $3,000 monthly revenue.
This is a hybrid office/remote role with periodic local field travel.
Job Accountabilities
• Develop and implement sales plan to
target accounts for growth in line with regional market strategy.
• Manage account inquiries in a manner to minimize account attrition and
negative volume variance.
• Assist field sales staff by prospecting new business opportunities and
evaluating potential growth opportunities of existing clients.
• Analyze targeted accounts and develop recommendations to acquire their
business through information collection, marketing initiatives, sales call
cycle, etc.
• Drive sales through pre-call planning, post-call analysis and follow-up.
• Analyze the utilization/profitability of existing accounts, then develop
and execute action plans to increase these returns.
• Educate customers on all new products and services through
telemarketing.
• Implement Integrity Selling on all sales calls; engage the “Why Quest”
messaging
• Maintain a breadth of knowledge of all connectivity products and
solutions (i.e. Quanum, EMR interfaces, QDRS)
• Develop and maintain knowledge of tests and services provided by
competitors and utilize this information to solidify or enhance Quest
Diagnostics’ market position.
• Field travel to build stronger relationships, develop sales/service
acumen and close close select leads with AEs
• Cover Open Territories as assigned by manager
• Utilize SalesForce.com and complete all administrative tasks on time.
• Ensure total compliance with all company policies and government
regulations.
• Manage other projects/responsibilities as assigned by manager.
Job Requirements - Incumbent should
possess the knowledge, skills and experience obtained by:
• Bachelor's Degree; preferably in
Business, Marketing, or the Life Sciences.
• Knowledge of Healthcare/Laboratory Industry and general economics of
business
• Sales experience preferred
• Demonstrated solid communication skills, both oral and written
• PC skills including knowledge of Microsoft Software
Lominger Competencies
– Priority
setting
– Organizing
– Action oriented
– Perseverance
– Drive for results
– Planning
– Time management
– Organizational agility
– Interpersonal savvy
– Customer focus
– Negotiating
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.
