Spec Billing Service

Spec Billing Service

Spec Billing Service - 

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

 

Job Summary

 

Manage and educate external (Client Accounts- physicians, nurses, office managers, phlebotomists), as well as internal clients (PSC/IOP, Sales, Client Service) staff, in order to build relationships that positively impact our customer.   Responsible for the education and account management of customers, with efforts and emphasis to reduce bad debt, Medicare Limited Coverage Policy write-offs, missing information, and third party denials.

 

Responsible for representing Quest Diagnostics to our clients in a professional manner; maintaining, improving and enhancing the client’s billing experience in order to ensure high quality and personal customer service.

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Job Accountabilities

Manage and educate BU top-opportunity External/Internal Clients on any area of concern. Billing Service Specialist will be responsible for trending and measuring and then communicating to the BU management and Action teams the top opportunities.  This should include areas such as Direct Patient Billing, Bill Transfers, Insurance Rejection Reports, Missing Information, Bad Debt and MLCP needs.  The results of the customer education process must also be measured and communicated.

 

Client visits will be conducted as part of the job responsibilities. Account visits will be prioritized based on bad debt, MLCP, missing information/ABN status, denials, may be based on geographic location, and or other billing or Business Unit need.

 

Coordinate with BU Sales Department any collaborative client visits that may be required. Act as liaison for customer problems as necessary and communicate those to the appropriate person or department. Act as customer’s contact for any billing related issues as assigned.

 

Provide training to new BU Sales Representatives, new PSC and IOP staff, etc during New Employee Orientation and any retraining as necessary.

 

Position is responsible for improvements to defined goals.

 

Must have the ability to develop and sustain good customer relationships. 

 

Must have strong planning and organizational skills along with strong problem solving skills.

 

Excellent written and oral communication skills.  Must be able to work independently, as well as part of a goal oriented team.

 

Other duties as assigned, such as annual ICD, CPT changes, special projects, etc.

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Job Requirements:

 

Work Experience:

• 3 years related experience

Educational Experience:

• Bachelor’s Degree or equivalent

Required Knowledge:

• Previous successful experience with customer problem resolution. 

• Strong PC and billing systems skills and working with spreadsheet applications and data bases

• Ability to develop and sustain good customer relations

• Strong planning and organization skills

• Ability to work independently

• Strong problem solving skills

• Excellent written and communication skills

Special Requirement:

• Requires valid driver’s license and maintains an MVR that meets Quest Diagnostics guidelines, for travel

• Travel is required, and some overnight travel is required

Lominger Competencies

Functional/Technical skills

Decision Quality

Learning on the fly

Problem Solving

Priority Setting

Presentation Skills

Interpersonal Savvy

Customer Focus

Patience

Drive for Results

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation /Gender Identity or Citizenship.