Overview
The key goal of the Assistant Store Leader at QuickChek is to be responsible for the smooth operation of the store in the absence of the Store Leader. This individual assists in the selection, training, leading, and developing of all store Team Members. The Assistant Store Leader is responsible for ordering product, reducing shrink, tracking sales, practicing loss prevention techniques, controlling cost of goods, maintaining store standards, and reducing inventory costs. Ensuring all QCez guidelines are being followed and making sure every customer receives exceptional TCD during each visit also falls within the responsibilities of the Assistant Store Leader. The individual must be able to delegate and oversee tasks to Team Members, stay up-to-date on policies and procedures, and follow proper vendor, cash handling, timekeeping, payroll, and sanitation procedures.
This job is a full time, hourly position consisting of five 9-hour shifts per week. Essential availability includes first, second, and/or third shifts, weekends, holidays, and occasional double-shifts.
Responsibilities
Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner
Maintain a focus on increasing sales
Demonstrate a proficiency in Food Service Operations
Resolve customer complaints and inquiries
Promote a fresh, friendly, and clean store image (sweep, mop, and clean, as necessary)
Maintain freshness of all products (bakery, food service, branded, dairy, etc.)
Ensure the safety of all customers and Team Members
Keep up-to-date on new policies and procedures
Attend and participate in all mandatory/scheduled store meetings
Recruit and hire new Team Members in the absence of the Store Leader
Develop and train Team Members in essential job functions and encourage growth
Enforce and practice all company policies, including loss prevention policies
Delegates, oversees, and ensures the completion of all work assignments
Conduct performance conversations, as needed, and up to termination, if necessary
Communicate with vendors to resolve in stock/delivery issues and document
Ensure compliance of daily CAO counts, pricing accuracy, shelf tags, and sales plan signage, and be 100% in stock on all Center Store products
Order inventory, as needed, to ensure in-stock conditions are met
Check in vendor deliveries and pack out according to company procedure
Periodically check all equipment for proper operation
Recognize Team Members for positive results
Ensure execution of QCez checklists
Prepare Cash and Sales Reports and make bank deposits, as required
Verify cash and lottery at the beginning and end of every shift
Perform safe checks and balance cash at the beginning and end of every shift
Open and close the store, as necessary
Maintain low shrink by reducing waste and spoilage, controlling Team Member, customer, and vendor theft, and ensuring accuracy of paperwork
Cover or provide coverage for assigned Team Member breaks and call-outs
Monitors, closes, and transmits weekly payroll, as needed
Administer McLane Reclamation program, as directed
Ensure execution of displays/shippers, promotional merchandising, planogram resets, and proper product rotation
Fuel Operations (Fuel Stores ONLY):
Ability to manage the fuel operations in the absence of the Fuel Leader
Maintain thorough understanding of environmental requirement and be able to effectively respond to a spill
Have a thorough understanding of the Fuel Site Walk Around Checklist
Additional Responsibilities/Requirements:
Must be detail oriented and able to meet critical weekly/monthly deadlines
Must be a team player and able to communicate effectively with customers and Team Members at various levels within the organization
Must be dependable and have an excellent attendance record
Be an active contributor to team meetings
Ability to train and motivate Team Members
Self-motivated
Flexibility in planned scheduling and ability to work a variety of shifts
Open and honest in communications
Enforce and adhere to proper uniform policy, including name badge, at all times
Maintain sanitation and cleanliness standards
Effectively operate store equipment including POS, safe, Telxon, and lottery machine
Must possess understanding of budgeting, sales, and gross profit
Prepare reports, as required
Qualifications
High school graduate or college degree
Food service and/or retail management experience
Completion of required training programs and learning activities including Food Service Certification
Serv-Safe certified; maintains certified status
Must have personal vehicle for required banking, safety, and meeting attendance
Ability to maintain QuickChek grooming and hygiene standards
Ability to perform basic math calculations
Ability to speak, read, write, and understand basic English
Must be alert and attentive; impairment for any reason is not permitted
Must have basic computer skills
Physical Requirements
- Stand - Continuously
- Bend/Squat/Twist – Frequently
- Reaching – Frequently
- Work in cold environment – Occasionally
- Lifting
- Up to 10lbs – Continuously
- Up to 25lbs – Frequently
- Up to 50lbs – Rarely
- Push/pull 40lbs – Occasionally
- Walk – Continuously
- Stoop/Kneel/Crouch – Occasionally
- Grasp/Pinch/Grip - Frequently
Salary : $35,700 - $45,300
