What are the responsibilities and job description for the Store Shift Leader position at QuickChek?
Overview:
The key goal of the Shift Leader at QuickChek is to ensure the smooth operation of a shift, complete assigned tasks, and demonstrate Total Customer Dedication (TCD). The Shift Leader motivates and supports fellow Team Members in being productive while the store leadership is offsite. Shift Leaders are responsible for both Team Member and customer safety and for ensuring that QuickChek is always A Great Place to Work and A Great Place to Shop. As the leader-in-charge, the individual is responsible for maintaining store standards, ensuring all safety and operating procedures are adhered to, and modeling a positive store culture for Team Members and customer while providing a great customer experience. Shift Leaders must be able to delegate tasks, stay-up-to-date on policies and procedures, and follow proper steps for food preparation, vendor check-in, loss prevention, cash handling, timekeeping, payroll, and sanitation.
Responsibilities:
- Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner
- Keep store products in stock and set to planogram
- Maintain a clean, clutter-free store at all times
- Sweep, mop, and clean, as necessary
- Ensure all equipment is operational and call for service when necessary
- Perform and ensure proper techniques for food preparation, cash handling, timekeeping, and all other procedures are met
- Ensure all displays are to standard and signage is correct
- Keep up-to-date on new policies and procedures
- Attend all mandatory/scheduled store meetings
- Train new Team Members, as needed
- Assigns tasks to Team Members and ensures the work is completed
- Packs out, prices, and faces deliveries
- Properly operates the cash register and lottery machine and gets change for Checkout Area Team Members, as needed
- Processes voids, returns, and customer complaints
- Completes all required shift reports and achieves shift objectives
- Communicate any questions, concerns, or issues to the Store Leader timely
- Practice Loss Prevention policies
- Completion of required training programs and learning activities
- Personal behaviors must align with QuickChek’s values
- Must have reliable transportation to and from work
- Ability to maintain QuickChek grooming and hygiene standards
- Ability to perform basic math calculations
- Ability to speak, read, write, and understand basic English
- Must be alert and attentive; impairment for any reason is not permitted
- Stand - Continuously
- Bend/Squat/Twist – Frequently
- Reaching – Frequently
- Work in cold environment – Occasionally
-
Lifting
- Up to 10lbs – Continuously
- Up to 25lbs – Frequently
- Up to 50lbs – Rarely
- Push/pull 40lbs – Occasionally
- Walk – Continuously
- Stoop/Kneel/Crouch – Occasionally
- Grasp/Pinch/Grip - Frequently
Salary : $33,200 - $42,100
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