Clinical Care Specialist

With multiple locations across Florida, Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to be technology leaders in eye care and one of the nation’s leading multi-specialty ophthalmology practices, Quigley Eye Specialists creates patients for life by providing the highest level of quality eye care and service to the community. We accomplish this through our caring staff, our skilled medical team, and by using the most advanced technology to ensure every patient’s best possible vision. Therefore, to deliver on our mission, Quigley Eye Specialist expects every employee to perform his or her job first and foremost in accordance with the Company’s mission. * Teamwork * Highest level of Individual Productivity * Technical Excellence * Treating patients as valued guests

Reporting to the Director of the Contact Center. The Clinical Care Specialist is a telephonic position that is responsible for clinical inquiries from patients. This position utilizes company policy to address and solve clinical care concerns and direct calls to appropriate provider teams and manager as needed.

Primary Responsibilities

• Record, review and verify patient information in the EMS.
• Assists patients with clinical care questions.
• Answer inbound patient calls and make outbound calls as needed.
• Assists patients with medication refills and prior authorization for medications.
• Counsel and educate patients by reiterating physician orders for eye care.
• Update patient records using high level of proficiency within the EMS or other related systems.
• Assists with the scheduling of patient appointments as needed.
• Comply with all HIPAA regulations in all interactions with patient information.
• Other related duties as assigned.

Travel: This position resides within the Contact Center at the Administration Office and may require occasional travel.
Quigley Eye Specialists

Qualifications

• High School graduate/GED equivalent
• 3 years prior ophthalmic experience preferred
• COT or COA certification preferred
• Experience with EMS and other medical systems software
• Proficient in computer programs and navigating a computer effectively
• Previous clinical or medical experience

OTHER SKILLS AND ABILITIES:

• The use of kindness, empathy and patience when working with colleagues and patients

• Attention to detail; ensuring accuracy in work * Ability to multi-task and ensure deadlines are met consistently * Ability to work as a team member, collaboratively and positively

CUSTOMER SERVICE: All Quigley Eye Specialist employees must meet the standards for customer service.

• Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.

ATTENDANCE STANDARDS

• Punctuality, attendance, scheduling of absences.

FLEXIBILITY

• Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative.

ETHICAL RESPONSIBILITIES

• Follows code of conduct aligned with the mission, vision and values of Quigley Eye Specialists

• Follows code of conduct /ethics of their profession.

Quigley Eye Specialists and affiliates are committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: From $0.10 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• EMR systems: 1 year (Preferred)
• Clinical or Medical: 1 year (Preferred)

Work Location: One location