Food & Beverage Supervisor

Description

JOB PURPOSE:

The F&B Supervisor is responsible for supervising service staff functions and providing consistent, professional, guest service as directed by the F&B Manager(s).

ESSENTIAL JOB FUNCTIONS:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Supervise all activities of Emilys Restaurant AM/PM Dining room, Lounge and room service
• Supervise service staff functions providing consistent, professional, guest service as directed by the F&B Manager(s).Investigate and resolve food quality and service complaints.
• Ensure compliance with all policies and procedures of QBRC.
• Manage in compliance with tribal, local, state, federal laws and regulations.
• Maintain procedures for security of monies.
• Maintain procedures for security of all hotel equipment.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain employee appearance standards in food and beverage division.
• Assist in lowering attrition.
• Direct and maintain food handling in compliance with sanitation laws.
• Promote employee empowerment.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Perform in the capacity of any position supervised.
• Professionally deal with difficult situations and people.
• Meet deadlines as required.
• Meet multiple priorities of business demands.
• Adjust to schedule changes, cover shifts on short notice. May work 6 days a week. May have to close one shift and then open the next shift.
• Changing priorities, multiple priorities, variety types of guests/clients, seasonal changes, business demands.
• Comply at all times with QBRC standards and regulations to encourage safe and efficient resort operations.
• Maintain a neat and organized work area.
• Travel to conferences.
• Entertain potential guests/clients.
• Attend meetings as scheduled and requested.
• Other duties as required.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

While performing these job duties, the employee is regularly required to:

• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Ability to lift 50lbs

ACCESS TO SENSITIVE AREAS:

• Liquor Room

WORKING CONDITIONS:

• Work is generally performed in an office and Casino setting with exposure to second hand smoke and a high noise level. Evening,

graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.

Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.

Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.

Qualifications

Required:

• High School diploma or equivalent.
• Minimum two years experience in a quality food and beverage service establishment, with 1 (one) year of experience in a supervisory capacity.
• Time management skills.
• Negotiation skills.
• Read, write, speak English fluently.
• College level reasoning, math, language skills.
• Ability to deal with difficult situations.
• Ability to train employees in alcohol intervention, food handling and sanitation.
• Ability to communicate effectively with the public and other employees.
• Must be available for both day and night shifts.
• Must be available to work holidays and weekends.
• Computer literate.
• Knowledge of wines and spirits.

Preferred:

• Two year degree in hotel/restaurant management or related field.
• CPR

LICENSE REQUIREMENTS:

• Food Handler's Permit
• ServSafe within 60 days of hire
• T.I.P.S.
• CPR
• Class 13 Liquor license
• Valid WA Drivers License (Must be able to travel and be on company insurance plan)