What are the responsibilities and job description for the Senior Engagement Manager position at Quinnox?
Quinnox is a global IT services organization headquartered in Chicago, USA with presence in Europe, Middle East and India.
We are an Agile, Midsize CMMI Level 5, ISO 9001:2008 and ISO 27001:2013 certified organization, working with Fortune 500 clients and have successfully executed projects in over 40 countries across the globe.
Job Title :Senior Engagement manager
Location: Atlanta , GAUS
Candidate has to be local to Atlanta or open for relocation to ATL
JD:
Be a trusted advisor and thought leader for our clients
Drive rigorous project/program management, financial accountability, innovation and sustainable profitable growth.
Ensure quality of deliverables and foster lasting client relationships
Partner closely with DG, Product Teams, Marketing, Recruitment and other support functions to maximize win ratio and customer satisfaction
Identify opportunities for new services by understanding and address potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
Skills/Experience:
10 years total IT experience with at least 3 years in customer facing roles
Insurance domain exposure specifically with Life/Disability/Workers Comp areas
Exposure to diverse technology landscape
Customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution to both business and technology audiences
Consistent track record of identifying customer needs and successfully implementing solutions
Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology
Strong problem solving skill about customer’s pain points by using modern technologies
Excellence in presentation skills, providing proposals that enforces good project governance and drive scalable delivery practices to both internal and external executives.
High level orchestration skills to align both internal and external stakeholders when proposing large initiatives
Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
Proposal and larger deal life cycle experience
