What are the responsibilities and job description for the Operations Program Manager position at QVC, Inc.?
Job Description Details
The Operations Program Manager is responsible for owning and delivering on both department and network level programs. The Program Manager is expected to understand department needs and ensure existing programs and roadmaps are aligned with department and organizational business strategy. The Program Manager will also create new department level programs and projects as needed and lead cross-functional teams in the execution of any programs or projects they own. This is a highly visible role as the “go-to” person for all matters related to the Operations Support program requiring frequent interaction with executive leadership and management teams. Given the criticality of certain projects, the Program Manager will serve as the initial escalation path when other cross-functional team leaders require commitment or alignment to ensure successful delivery. The Program Manager should be able to take direction but should also be capable of leading and working independently across all levels of the organization with minimal guidance.
The essential duties and responsibilities of the Program Manager include but are not limited to: (depending on initiative)
- Accountable for successful delivery of all projects within the program.
- Understand business needs / requirements and develop department level programs to address those needs; create program roadmaps and develop program strategies by collaborating with department leadership and product management counterparts.
- Determine resource needs for programs/projects and make recommendations to ensure initiatives deliver their intended result.
- Write business requirements documentation for technology changes to support fulfillment and supply chain projects
- Understand complexities, dependencies, and interdependencies associated with our unique business model as it relates to the fulfillment and supply chain.
- Own the daily, quarterly, and yearly operational needs of a program; coordinate internal resources and lead cross functional teams to ensure all program stakeholders are executing their responsibilities within a program successfully.
- Have a strong understanding of technical requirements, systems and equipment needed for projects and make recommendations to technical and engineering teams as needed.
- Ensure programs deliver results on time while adhering to budget constraints; communicate status with department leadership on a regular basis.
- Routinely assess the scalability of a program and ensure that programs continually meet business needs.
- Analyze and modify existing metrics associated with measuring program success; make recommendations when necessary.
- Work with product management counterparts to understand and ensure core product area technical development has been captured in program or project plans.
- Act as product manager by working with product owners to ensure tech work is appropriately prioritized and stakeholder expectations are being met.
- Track projects being led by, and performance of, all program coordinators and roll up status at regularly set intervals.
QUALIFICATIONS
- A BA/BS degree is required or equivalent combination of education and experience.
- MBA preferred
- PMP Certification preferred
- Travel may be required
- Experience creating or owning programs at a department level.
- Program management experience and understanding of how to work in agile environments.
- Must have a strong technical aptitude with an ability to understand program or project technical requirements.
- Must possess strong verbal and written communication skills and demonstrated experience presenting information to diverse audiences.
- Must be analytical and possess the ability to interpret and translate data of varying complexity.
- Strong knowledge of supply chain and/or warehouse management systems (WMS)
- Proficiency in Microsoft Office (Excel, Word, Power Point, and Project), SQL-based query language, and Atlassian tools (Confluence, JIRA, and HipChat)
- 5-7 years of experience in a related field and successful demonstration of the responsibilities and skill set listed above
About Zulily, LLC
Zulily, LLC, is a retailer obsessed with bringing its customers special finds every day—all at incredible prices. zulily features an always-fresh curated collection for the whole family, including clothing, home decor, toys, gifts and more. Unique products from up-and-coming brands are featured alongside favorites
from top brands, giving customers something new to discover each morning. zulily was launched in 2010 and is headquartered in Seattle with offices in Nevada, Ohio and Pennsylvania. For more information visit www.zulily.com. zulily, LLC, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, RTEB), which includes QVC, HSN, Zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.
EEO
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
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