What are the responsibilities and job description for the Customer Service Representative position at R.I. Lampus Company?
Find the comfort of our established company and join us for an exciting future. We are constantly seeking bright, energetic people with or without industry experience. R.I. Lampus Company, established in 1924, offers competitive wages, benefits and professional growth in a family atmosphere. We are currently accepting resumes, and if the job you are applying for is unavailable at the time, we will keep your resume on file for future consideration.
We are seeking a full-time Customer Service Representative. This is an excellent opportunity to develop your customer support career in a versatile role with broad responsibilities across all company functions to assure customer satisfaction, support sales opportunities, provide operations support, and execute internal projects and process improvements.
Responsibilities:
· Provide overall customer support; respond to customer inquiries, prepare quotations, and enter orders
· Schedule and expedite product to meet customer need
· Review customer contracts to ensure quality and accuracy
· Assist with coordination of sales opportunities and customer product selection
· Collaborate with Sales, Dispatch, and Yard Workers for delivery activities and inventory availability
· Handle or escalate sensitive customer issues as needed
Qualifications/Skills:
· Team player with a strong ability to communicate and establish a phone rapport with customers
· Business acumen, analytical skills, strong organizational ability, and an excellent attention to detail
· Exemplify professionalism and initiative, with a ‘roll up your sleeves’ attitude
· Proficiency with Microsoft Office software, ERP or CRM experience a plus
Job Type: Full-time
Salary: Based on experience
· Provide overall customer support; respond to customer inquiries, prepare quotations, and enter orders
· Schedule and expedite product to meet customer need
· Review customer contracts to ensure quality and accuracy
· Assist with coordination of sales opportunities and customer product selection
· Collaborate with Sales, Dispatch, and Yard Workers for delivery activities and inventory availability
· Handle or escalate sensitive customer issues as needed
Qualifications/Skills:
- Minimum two years’ customer service, client support, or warehouse administrative experience preferred
· Team player with a strong ability to communicate and establish a phone rapport with customers
· Business acumen, analytical skills, strong organizational ability, and an excellent attention to detail
· Exemplify professionalism and initiative, with a ‘roll up your sleeves’ attitude
· Proficiency with Microsoft Office software, ERP or CRM experience a plus
Job Type: Full-time
Salary: Based on experience
Salary : $12 - $0
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