Outside Sales Representative

Classification:          Full-Time, Non-Exempt, At-Will

Reports to:               Regional Sales Manager

Department:             Sales and Marketing

Location:                  Farmersville, CA (Occasional travel may be required)

Location:                  Yuba City, CA                                  

Location Status:      Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices   or other off- site locations will be required.

Pay:                          Salary Bonus Incentive Potential | Hourly rate $18-20/hr | Total anticipated yearly compensation between $36,000 - $75,000

About Us:

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.

In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts on building world-class fiber networks and offering gigabit internet service to communities throughout California.

Summary:

As an Outside Sales Representative, your primary responsibility is to expand Race Communications' customer base by proactively engaging potential customers. You will achieve this by actively seeking out opportunities to interact with individuals in their homes and communities. Your goal will be to build meaningful connections with potential customers and effectively communicate the value of Race Communications’ products and services to gain their business.

Qualifications and Experience:

• Eligibility to work in the US without sponsorship
• Minimum age requirement of 18 years
• Preferred high school diploma, GED or equivalent
• Preferred associate degree (A.A.) or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or equivalent combination of education and experience
• Required experience of at least one year as an Inside Sales Representative or equivalent work experience
• Preferred working knowledge of CRM systems and practices
• Proven track record of successful customer relationship management
• Ability to travel moderate distances periodically to attend sales events
• Preferred possession of a valid CA Basic Class C driver’s license
• Bilingual fluency in Spanish is desirable

Skills:

• Ability to listen, address questions and customer complaints, and providing timely solutions
• Proficient use of MS Office tools (including Word, Excel, PowerPoint, and Teams) and iPad for taking orders
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities: 

• Sources new sales opportunities through door-to-door education of the Race fiber optic internet, phone, and television services
• Meets or exceeds monthly sales goals set by you and your manager
• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Research neighborhoods, identify potential sales opportunities, and generate interest and sales opportunities
• Manages creation and presentation of quotations for opportunities as they are identified
• Generates new business and promotes growth of Race products
• Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products
• Builds relationships and trust with customers through open and interactive communication (listening)
• Provides accurate, valid, and complete information when using our CRM and other software as provided
• Keeps detailed records of customer interactions, process customer accounts, and file documents
• Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
• Participates in sales campaigns and attend outside sales events (travel required)

Other duties as necessary may include but are not limited to:

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings, special functions, and professional development opportunities.
• Cross-train and share knowledge with other team members.
• Support routine tasks.
• Maintain a professional appearance, hygiene, and demeanor.

As part of our team, you'll enjoy:

• Working to bridge the digital divide between rural and urban areas, providing much-needed services to those who don’t have access to reliable internet.
• Working for a company that appreciates its employees; every member of the Race team is a part of a collaborative family.
• Full benefits package that includes medical, dental, vision life, and 401 (k)   
• Employer-matched 401k plan

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, CA, Chico, CA, or South San Francisco, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary: 8-hour days are planned, but shorter days may occur depending on the group’s pace. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.

Race Communications is an equal opportunity employer who welcomes applications from individuals with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please email hr@race to initiate the interactive process.

 Updated 01/2024