Business Development Client Support Specialist

Established in 2007 in Northern California by wine industry veterans Rebecca Faust and Bruce Lundquist, Rack & Riddle was founded with the mission to craft superior sparkling wines. Through years of steadfast dedication and thoughtful expansion, Rack & Riddle has become the #1 custom sparkling wine producer in the United States with 3.5 million cases of capacity. An exceptional winemaking team dedicated to the mastery of sparkling wine supported by state-of-the-art technology, delivers turnkey grape-to-bottle, wine-to-bottle, and private label sparkling wine services with tank sizes ranging from 500 to 100,000 gallons. Four modern wineries located in Healdsburg, Geyserville and Lodi specialize in Méthode Champenoise, Charmat, and in-line carbonation solutions producing the best of all things sparkling. The company prides itself on being an upstanding member of the communities in which it operates and is committed to operating fairly, ethically, and sustainably.

Rack & Riddle is a drug-free workplace and an Equal Opportunity Employer.

Rack & Riddle Custom Wine Services, the #1 custom sparkling wine producer in the United States, is seeking a Client Support Specialist to add to our team.

As a member of our dynamic team, the Business Development Client Support Specialist will be a part of an inclusive, customer-first culture. We value diverse perspectives and are looking for a highly motivated individual with a knack for problem-solving and a passion for excellence in customer service. Whether you're a whiz at Excel or have comparable expertise in data management and analysis, your ability to think quickly, prioritize effectively, and maintain a keen focus on customer satisfaction will make you a perfect fit for our team.

Essential Duties and Responsibilities:

• Provide exceptional client support via various communication channels (phone, email, chat) to resolve inquiries, troubleshoot issues, and address concerns promptly and effectively.
• Utilize expertise in Excel, Netsuite, Salesforce and other relevant technologies to assist the internal team and clients with project and data-related queries, reports, and technical concerns.
• Maintain a deep understanding of our products/services to accurately guide clients through project completion and problem resolutions.
• Work collaboratively with our Business Development team to tackle complex client challenges, ensuring a seamless and positive client experience.
• Keep meticulous records of client interactions to build a knowledge base that supports continuous improvement.
• Contribute to the improvement of our products, services, and support processes by identifying trends and patterns in client inquiries.
• Assist BD team with all customer supporting activities, including trade shows, tastings, marketing activities and sales efforts.

• Bachelor’s degree in a relevant field or equivalent practical experience.
• Proficiency in Microsoft Excel (including advanced functions like VLOOKUP, pivot tables, formulas, etc.) and strong technical aptitude with the ability to learn new technologies quickly.
• Exceptional communication skills with a customer-focused approach and the ability to convey project information timelines in a timely manner.
• Proven track record in providing outstanding customer support, handling multiple tasks simultaneously, and prioritizing effectively in a fast-paced environment.
• Innate problem-solving skills, with a flexible approach to meeting the diverse needs of clients and colleagues.
• Experience in a client-facing role or customer support environment is preferred.