Team Lead

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures

Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager

In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations

Consistently strives to meet and exceed all established sales, service and operational objectives

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A Team Lead may be a full or part-time management employee

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Primary responsibility is the safety and welfare of employees and customers

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Create, establish and maintain an excellent customer shopping experience

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Maintain and reinforce current service level standards

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Provide service training and leadership to staff members

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Manage customer issues with a sense of urgency and to the satisfaction of our customer

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All POS terminal transactions in accordance with policy and procedure

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Shipping and Receiving

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Damaged Merchandise

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Conducting a Physical Inventory

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Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

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Sales floor maintenance and housekeeping

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Promotional event directions, materials and signage

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Utilization of all available training tools

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Consistent reinforcement of customer service standards

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Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets

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Work towards a complete understanding of managing all day to day operations

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Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel

Job Type: Part-time

Pay: $18.18 - $21.90 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person