Configuration Analyst

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

**Job Summary:**

We are seeking a skilled Configuration Analyst to join our team. The Configuration Analyst will be responsible for managing and maintaining software configurations, ensuring system reliability, and implementing changes to enhance performance.

**Duties:**

- Provides configuration management support to assigned projects.

• Manages the local Definitive Media Library and processes requests to change the authorized product list (APL).
• Processes service request and change request tickets using ServiceNow or similar ticketing tool.
• Provides guidance and work leadership to configuration team members.
• Completes monthly Configuration Management audits.
• Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.
• Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.
• Develops configuration and data management documentation based on program requirements.
• Identifies requirements and coordinates the development and implementation of computer-based configuration/data management systems and related support activities.
• Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.
• Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.
• Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.
• Ensure all internal configuration management processes and procedures have been followed.
• Participates in special projects as required.

Ideal candidate will have experience in:
o Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.
o Using Pivot tables in Excel

• Additional specific certifications may be required, depending on job assignment.
• Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.
• Comprehensive knowledge of and familiarity with configuration management software applications.

Join our team as a Configuration Analyst to contribute to the efficient management of software configurations and drive system performance improvements.

Job Types: Full-time, Contract

Pay: $67,282.00 - $74,362.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Compensation package:

• Bonus opportunities
• Performance bonus
• Yearly pay

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work Location: In person