What are the responsibilities and job description for the Porter/Concierge position at RACV?
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
A day in the life
A rare and exciting opportunity has become available for a casual Concierge/Porter, to join our team welcoming guests at RACV Royal Pines Resort, Gold Coast.
In Concierge, you will be the smiling face and first point of contact for the resort. In this busy and varied role, you will be on your feet and actively utilising your amazing customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable & enjoyable experience. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.
Your key responsibilities will be:
- Greeting and assisting guests and visitors entering the resort
- Assisting guests and visitors on check in and out, including large groups
- Arrange guest transportation, bookings, restaurant reservations, deliver messages and other duties
- Valet Parking
- Transporting guest luggage and items & storing guest belongings
- Lifting heavy items eg. luggage
- Source and deliver items to guest rooms
- Provide guests with information about RACV Royal Pines Resort facilities, restaurants & services
- Provide guests with information and recommendations on local Gold Coast events, restaurants, shopping and tourist attractions
- Ensure resort entrance & hotel public areas remain in a clean, presentable manner
- Collaborate with front office and other departments as required
We’re offering
- Casual hourly rate penalties for weekends & public holidays
- Generous employee discounts
- Employee of the Month Recognition
- Friendly and supportive workplace culture
We’re looking for
- Flexibility to work a variety of shifts between 7am-11pm, on a 7 day rotating roster. Full availability is ideal to work weekdays, nights, weekends & public holidays.
- Minimum 1–2 years concierge experience, in 4-5 star hotel/resort environment, or similar
- Knowledge of the accommodation industry, the Gold Coast region, latest & upcoming events, attractions, restaurants, local places to visit and things to see
- Excellent grooming & personal presentation
- Clear, professional communication skills, both verbal & written
- Professional face-to-face and phone manner, active listening skills & strong interpersonal skills
- Manage and resolve difficult situations
- Problem solving skills and work well under pressure
- Opera knowledge & experience, highly desirable
- Deliver a high standard of quality customer service, creating memorable experiences for our guests
- Excellent attention to detail, organisational and efficient time management skills
- Work well in a team environment and with diverse groups of people
- Be self motivated, confident, friendly, enthusiastic and have a positive attitude
- Full working rights in Australia
A little about us
At RACV, our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:
- Innovation – we seek a better way
- Accountability – we own it and see it through
- Care – we deliver great service
- One Team – we are in it together
Be part of a team who cares. Back your ambition and find a new career with RACV.
You can learn more about RACV at racv.com.au.
Application process
Click ‘Apply’ to submit your up-to-date Resume Cover Letter.
RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply.
Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.
Salary : $30,200 - $38,300
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