What are the responsibilities and job description for the Customer Experience Specialist position at Radcliffe Jewelers?
Job Title: Customer Experience Liaison - Concierge
About Radcliffe Jewelers
Since 1983, Radcliffe Jewelers has evolved into Maryland & Delaware’s premier luxury shopping destination. Radcliffe is one of the country’s leading jewelers housing an unparalleled selection of fine jewelry, Swiss watches, diamonds, China, crystal, silver, and giftware.
Overview
Radcliffe Jewelers is looking to hire a customer experience liaison for our Pikesville location. The customer experience liaison will be responsible for greeting clients at the door, walking them through the showroom, offering them refreshments, matching them with client advisors, and providing them with a memorable and exclusive experience. We are looking for an experienced professional to support our client experience team. You must be detail oriented, customer focused, outgoing, and organized.
Major Duties & Responsibilities:
- Providing an exceptional client experience in a luxury environment.
- Collaboratively work within a team environment to provide elevated customer service to our clients.
- Greet customers with welcoming conversation.
- Support the client experience manager and offer sales support.
- Schedule appointments and maintain appointment schedules for client advisors.
- Stocking customer refreshments.
- Perform supply inventories.
- Ensuring the sales environment is clean, organized, and free of clutter.
Qualifications/ Skills:
- Strong interpersonal skills
- General knowledge, or interest, of jewelry and watches. (jewelry and watch training will be provided)
- Must be able to multi-task while still providing exceptional customer service.
- Experience working with Microsoft Bookings and Outlook.
- Must be able to work retail hours (9.5-hour shifts) including weekends and holidays.
- Excellent verbal and written communication while working within a team environment.
- Professional phone and email etiquette.
- Strong time-management, organized, and detail-oriented skills.
- Ability to lift 25 lbs.
Compensation and Benefits
- Competitive hourly rate plus overtime
- Health Care for full time employees
- 401k Plan
- Generous Paid Time Off
- Paid Holidays
- Employee Discounts
*All candidates will be subject to complete background check before hire
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to Relocate:
- Pikesville, MD 21208: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $30