What are the responsibilities and job description for the Asset/CMDB Manager position at Radiant Digital?
Position: Asset/CMDB Manager
Location: Remote - Bismark, ND.
Contract Term: 12 months
Hours / Week: 40
Candidates will have 2-6 years of experience working within a CMDB environment and experience in some type of capacity of an Asset Manager.
Candidates will also have the following knowledge/experience and can do the identified work expectations below:
• Experience with establishing, implementing, and maintaining the ServiceNow Discovery module, Integration Hub, import sets, and any other discovery/integrations solutions to populate the CMDB.
• Experience with using multiple discovery sources to populate the CMDB and use of Multisource CMDB features.
• Experience with identification, reconciliation, and data refresh rules as well as the Identification and Reconciliation Engine (IRE).
• Experience with creating relationships and service mappings including connections, configuration, and dependencies for assets and/or CIs.
• Experience with managing and maintaining a healthy CMDB through completeness, compliance, and correctness metrics.
• Meets with key stakeholders to assess asset status, needs, risks, goals, and progress.
• Works with employees who assist in financial reporting and budgeting.
• Works with the financial team to find outdated devices and look for ways to remedy them.
• Compiles and presents asset management reports to senior executives.
• Contributes to team efforts by accomplishing related tasks as needed.
• Mentoring the organization of CM services, concepts, policies, and procedures
• Managing the day-to-day activities of the process, including establishing priorities and work assignments
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues
• Facilitating communication and engaging the business and IT management to encourage CM efforts and value propositions
• Chairing the configuration control board (CCB) and enacting changes as directed
• Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality
• Reviewing and publishing configuration management reporting
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