What are the responsibilities and job description for the Customer support position at RADIANT?
Position : Customer Support Technician
Duration : 3 Months with a possibility of renewal
Education
Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.
Example : AS Degree in Computer Science and two years of relevant work experience.
Experience
Minimum of 2 years of experience.
Scope of Services
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
- Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
- Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff.
Travel between FDOT locations required 25% - 40%.
Primary Job Duties / Tasks
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
- Assist in coordinating audio-visual setup and videoconference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Participate in team projects, meetings and assignments.
- Responsible for reading and following the Department’s Procedures and Policies.
- Responsible for understanding and enforcing the Department’s Policies and Procedures.
- Responsible for documenting solutions to Technology issues.
- Responsible for travelling to remote sites to resolve IT-related issues and / or to deploy resources.
- Perform other related duties as assigned.
- Ability to lift up to 50 lbs.
Last updated : 2024-03-07
