Technical Support/Network Control Specialist

Location: 1025 W NASA Blvd Melbourne Florida 32919

Pay-$31.25-33/hr. on w2 without benefits

Duration: 12 Months

Must- Haves (Hard Skills)

· Understand the fundamentals of IP Routing

o Understand what happens in detail from point A to point B in networking and able to explain it

· Good with at least one other protocol knowledge

· Supporting MPLS, BGP (Experience from Tmobile, Lumen, Verizon)

Nice-To- Haves (Hard Skills)

· Large Fortune 500 experience

· VPN experience

· Experience with analysis and capacity planning and network architecture for large distributed communications systems

Degree/Certification Preferences

CCNP

Experience configuring MPLS, ISIS, QoS, BGP, VPLS, AS prepending, route policies, and in-depth BGP troubleshooting and configuring (Route-leaking, BGP attributes (local preference and community’s))

Description:

Customer Service Representative (CSR) (Network Control Specialist)

Job Description:

Client is looking for a Customer Service Representative (CSR) who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program. The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.

Responsibilities and Expectations Include:

• Candidates must have a flexible schedule. Typical shift is M-F day shift, but at times may need to support 2ndshift, On Call Nights and Weekends, work on Holidays.

• Clearly and effectively share information using oral and written communication skills.

• Excellent Customer Service skills.

• Accurate typing skills.

• Ability to follow standard procedures.

• Prioritize tasks according to urgency and importance.

• Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.

• Position requires strong attention to detail and adherence to policies and procedures.

• Ability to log detailed notes regarding communications between responsible parties regarding requests.

• Help train new team members as needed.

Qualifications:

• High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

• 5 years of customer service experience.

Preferred Additional Skills:

• Experience with Office Applications (Outlook, Excel) preferred but not required.

• Experience with Remedy Incident Management System (or equivalent) preferred but not required.

• Technical and/or Networking background preferred but not required.

Job Type: Full-time

Salary: $31.00 - $33.00 per hour

Schedule:

• 8 hour shift

Experience:

• Network administration/Network Control/Network: 2 years (Required)
• WAN/BGP/MPLS router: 1 year (Required)
• customer service/Technical Support/ Tech Support: 1 year (Required)

Work Location: One location