Scheduling Coordinator

Shift Specifics: Day shift, 8:00am to 5:00pm, Full Time

PRACTICE OVERVIEW

Desert Radiology is committed to serving patients with prompt, quality healthcare. Founded in 1966, Desert Radiology has grown with the Southern Nevada community to become the area’s chief resource for the highest quality diagnostic care. Our staff of radiologists, technical and support teammates promote a reassuring environment that relieves concerns and results in the best possible experience for our patients. Desert Radiology works closely with local area hospitals to deliver leading-edge diagnostic and interventional imaging. We are proud to partner with numerous Nevada hospitals. It is the combination of compassion, expertise and a commitment to providing the latest imaging technology that makes Desert Radiology the premier choice for outpatient imaging procedures.

POSITION SUMMARY

Desert Radiology in Las Vegas, Nevada is seeking a Scheduling Coordinator that will schedule patient appointments in an efficient and professional manner.

POSITION DUTIES AND RESPONSIBILITIES

1. Receives incoming requests (via telephone, fax, internet, or internal call list) to schedule patient exams

2. Accurately schedules patient exams to comply with restrictions of modality/facility resources (time, technologists, physician, etc.) and the needs of the patient and referring physician

3. Works efficiently with department personnel to expedite patient flow by processing orders in a timely manner. Communicates effectively when emergency or “add-on” exams occur

4. Inputs and/or verifies information in radiology information system (RIS) to ensure accuracy and/or receipt of the patient, referring physician, insurance, and exam data

5. Advises referring physician’s office and/or patient of any pre-exam requirements. Ensures that a high level of customer service and telephone etiquette is maintained when interacting with referring physicians’ offices and/or patients

6. Assists in training other staff regarding scheduling procedures

7. Identifies scheduling-related issues. Communicates appropriately to the PCC Supervisor regarding these and/or other departmental issues

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

This position calls for a highly organized individual as their role will require self-direction, flexibility, and a capacity to give and receive feedback graciously. The Scheduling Coordinator should possess the following professional qualifications and personal attributes:

1. Knowledge of scheduling procedures, paperwork processing requirements, and various insurance coverages

2. Knowledge of medical terminology

3. Knowledge of scheduling software

4. Knowledge of and experience in using office equipment including telephone, fax, computer and photocopier

5. Knowledge of and experience in using radiology-related computer systems (RIS)

6. Knowledge of customer service concepts and techniques

7. Ability to schedule approximately 100 - 120 exams per day

8. Ability to pay close attention to detail for extended periods of time

9. Ability to apply good judgment and problem solving skills

10. Ability to communicate clearly in person and on the telephone

11. Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients and families when providing instructions or responding to questions or exchanging patient-related information

12. Ability to organize and prioritize tasks effectively

13. Ability to read, understand and follow oral and written instructions

14. Ability to file correctly by alphabetic or numeric system

15. Ability to maintain confidentiality of patient record information

16. Strong customer service skills and the ability to keyboard proficiently

17. Knowledge of medical terminology

PHYSICIAL AND MENTAL DEMANDS

Position requires sitting for six to seven hours per day; eye-hand coordination and finger dexterity; occasional stooping, bending or stretching when looking for files; ability to view computer screens for long periods and hear within normal range. Position may be stressful at times due to workload and/or dealing with difficult patients.

Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Have you worked in a medical setting before?

Work Location: In person