Lead Server

Raines Co. - Your Future is Now

Position Summary: The server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. Service guests by receiving and delivering their order and collecting payment.

We offer Medical/Dental/Vision benefits, $250 sign on bonus, Hilton Travel benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. 

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

1. Ensure customer satisfaction while performing server duties. 

2. Assist in ensuring product quality, restaurant cleanliness, maintenance and security standards are met. 

3. Help ensure team provides fast, friendly, and accurate service.

4. Delegate tasks to team and provide follow-up and proactively assist fellow staff members.

5. Engage each guest to ensure they had a memorable experience.

6. Write MODs reports and drop deposits at the end of service when Manager/Supervisor isn’t present.

7. Maintain register when manager isn’t there.

8. Assist in training new staff members.

9.  Communicate with the Restaurant Manager on a consistent basis. 

10. Assist in implementing new policies with the Restaurant Manager. 

11.  Prepare and serve food and drinks for guests using suggestive selling techniques.

12. Have a thorough knowledge of menus and applicable specials.

13. Ring food orders into computer immediately, collect money from guests for entrees served and make change.

14. Ensure orders are accurate and presented in a timely manner. 

15. Pre-bus all tables removing soiled dishes after each course.

16. Be able to operate the hotel computer system.

17. Perform opening and closing procedures along with side work as assigned.

18. Maintain a clean and efficient restaurant.

19. Know and comply with state food handling and liquor laws.

20. Ensures compliance with all cash handling and bill handling policies and procedures.

21. Engage guests in a cordial, efficient and professional manner.

22. Perform all set up and side work.

23. Adhere to hotel grooming standards.

24. Assist host and food runner as situations arise.

25. Resolve guest complaints and perform service recovery when required (escalate complaints to immediate supervisor if needed)

26. Perform any additional tasks requested by management.

Education

High school education/GED.

Experience

Previous experience in a hotel or related field preferred. 

Ability to listen and communicate effectively 

Excellent customer service skills

Strong organizational and time management skills

Previous experience in a restaurant serving role 

Problem solver

Previous experience in a fast-service restaurant 

Ability to work evenings, mornings, holidays and weekends. 

Ability to cross-communicate with front and back of the house 

Hours required

Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

Skills and Abilities

• Must be able to pass TIPS certification/alcohol awareness training and food handler training.

• Knowledge or and ability to operate a computer.

• Ability to regularly lift and/or move up to 30 pounds.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Raines is a drug-free workplace.

Pre-employment background check required.