Service Advisor

Rairdon Automotive Group is a local, family-owned business that started as one dealership in 1993 and has since grown to 11. As Rairdon grows, so do opportunities for our employees! We're focused on equipping our employees with the skills they need to be successful, committed to offering an exceptional customer experience, establishing life-long customer relationships, and achieving results. Promoting a Culture of Care is the cornerstone of our business. Join our team and see where you can go!

Rairdon is accepting applications for Service Advisor. This is your opportunity to apply your customer service skills in the exciting automotive industry!

We offer a performance based culture, with amazing potential for advancement and an excellent compensation package. We are a company that rewards performance and we actively encourage our top performers to mentor and assist others to achieve their best.

We offer aggressive pay plans, a large customer base, highly productive and well trained technicians, a 5 day work schedule, paid holidays and vacations, medical insurance, and a 401k retirement plan.

Job responsibilities include:

• Responsible for operations, personnel, marketing, and profitability of the department
• Train all advisors, technicians, and service porters on dealership procedures
• Observe, encourage advisors to secure customer loyalty
• Forecast sales, gross profits, and expenses
• Maintain an at or above national average CSI score and follow up with all customers issues or concerns to ensure customer satisfaction
• Develop and execute effective customer relations policies
• Hold departmental meetings and set sales and service goals
• Other duties may be assigned

Required Skills/Abilities:

• Experience in a fast-paced service facility
• History of effective process management with ability to deliver outstanding customer satisfaction
• Applicants must possess appropriate motivation, a focus on improving performance, a tactful approach to addressing issues, and quick judgment with independent decision making ability
• Strong orientation toward building sales, increasing customer count, and driving all key measurable results

About you:

• Be sales focused
• Lead with integrity
• Have a guest centric focus
• Have a high energy level
• Be a strong communicator
• Be friendly and nice
• Be results oriented
• Be process minded
• Be self-sufficient
• Be able to work in a rapid pace environment
• Have a valid driver's license and good driving record
• Must be able to pass a criminal background check