Client Services Project Specialist

Client Services Project Specialist

• 12 Month Contract
• Oregon or Phoenix

Epiq is a worldwide provider of legal and business services, serving law firms, corporations, financial institutions and government agencies. With over 62,000 employees across 18 countries, Epiq helps its clients realize a wealth of benefits: things like lower internal and external costs, faster lead times on critical processes, more effective allocation of resources, productivity increases, and effective case management.

Epiq is partnering with Raise to deliver an exceptional candidate experience for contract workers. When you apply for this or another contact job with Epiq, you’ll have instant access to all of their contact roles. The best part? Raise recruiters will reach out to you with new job opportunities that match your skills and experience, so you can always have another contract lined up.

We are hiring a Client Services Project Specialist right now—if you’d be interested in working with an established global leader, read more below and apply today!

Please note: Successful applicants will be employees of Raise, working at Epiq facilities with both Epiq and other contract employees.

Position Summary

Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results. Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients. Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.

Job Responsibilities

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with a variety of business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Required Qualifications & Characteristics

• JD from an accredited US law school or foreign law degree and LLM
• Flexible and customer service focused
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
• Ability to handle changing or competing priorities to support business needs
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Key Competencies

• Integrity – Behaves in an honest, fair, and ethical manner; shows consistency in words, actions, and commitment; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
• Client Focus – Acts with the clients, both internal and external, in mind and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, and expectations; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
• Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and acts before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success.
• Entrepreneurial Orientation – Proposes innovative solutions to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Is community minded and not afraid to be self-directed, empowered to act.

About Our Work Environment

Work is fast-paced environment with extensive contact with clients and customers. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Attorneys thrive on being in an environment that rewards the following critical success factors:

• Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
• Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
• Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
• Creativity: Being inventive, imaginative, and innovative.
• Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
• Energy: Maintaining a fast, active pace in the normal course of a day.
• Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
• Integrity: Strict adherence to job-related standards, values, or norms.
• Learning Ability: Understanding and applying new information.
• Listening. Hearing and comprehending verbal messages and confirming back what you hear.
• Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
• Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.

Looking for meaningful work? We can help Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at 1 800-567-9675 or epiqds@raiserecruiting.com

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Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $25 - $30