What are the responsibilities and job description for the Claims Coordinator position at Raising Cane's?
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing company. We all work with a sense of purpose and focus on our chicken finger meals, customers, crew, communities and company culture. We are constantly striving to raise the bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top ten restaurant companies in the United States.
Your Role at Raising Cane’s:
The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing and handling of incidents and claims. This role acts as a liaison between Raising Cane’s, our insurance providers, customers and crewmembers regarding the status and eligibility for coverage for all relevant claims.
Your Impact and Responsibilities:
- Supports the maintenance of the RMIS system with all claims and incident data and reporting
- Develops and maintains strong positive relationships with internal and external partners
- Manages claims between Raising Cane’s and its insurers, adjusting firms, brokers and vendors
- Manages third party property damage incidents and subrogation needs, and the allocations program
- Reviews and downloads video footage and assists with crew safety and claims projects as needed
- Oversees crewmember return to work and the company vehicle programs
- Coordinates the addition of new locations to the insurance plan
- Provides reporting for all crew safety functions
- Assists with loss prevention, security, safety and OSHA investigations, and onboarding new corporate crewmembers
Requirements for Success:
- Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
- Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
- Able to work effectively and efficiently both independently and collaboratively
- Microsoft Proficient/Mastery: Excel, PowerPoint, and Word
- 2 years of customer service experience or a minimum of one year as a restaurant manager with Raising Cane’s
- Experience in quick service restaurant, fast casual or other customer service based industry preferred
- College degree preferred
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Salary : $46,800 - $59,200
