Assistant General Manager

About Us.

Rally Entertainment is a leisure and entertainment company focused on cultivating connection through pickleball, exceptional food and drink, and competitive socializing experiences. We offer a modern twist on pickleball with innovative technology designed to keep players engaged, entertained, and excited to come back for more.

Starting with our flagship venue in Charlotte's Lower South End, Rally is reinventing recreation, and we're looking for smart, empathetic, hands-on managers to grow with us as we launch and expand the Rally brand.

The Position.

The Assistant General Manager (AGM) supports the General Manager in leading the venue operations and cultivating a team environment that is grounded in Rally's core values. The AGM must be a dedicated team player that possesses a strong desire to grow and develop their team. They must demonstrate a sharp attention to detail and a commitment to building a culture of excellence.

What You'll Do:

• Assist in recruiting, hiring, and the ongoing development of venue staff; foster high staff morale and inspire your team to embody the highest standards of customer service.
• Develop and monitor budgets across venue departments, including operations, sales, and marketing. Support GM in achieving financial objectives of the Company.
• Conduct regular meetings with management team to review performance and offer direction, motivation, and guidance towards achieving individual and Company goals.
• Create an environment where safety comes first. Ensure compliance with all applicable occupational, health, and safety regulations.
• Control labor and expenses in all areas of operations; analyze variances and initiate corrective actions
• Anticipate guest pain points and take initiative to solve for them in order to ensure a best-in-class hospitality experience.
• Keep your finger on the pulse of industry trends and evolving customer preferences; use that knowledge to develop business solutions that improve operations and guest experience.

To Be Successful in This Role, You'll:

• Have five years of experience in hospitality management with high volume establishments
• Be passionate about exceeding guest expectations and delivering "surprise and delight" moments
• Have excellent communication and interpersonal skills
• Be detail-oriented, organized, and able to effectively delegate responsibilities
• Thrive in a fast-paced environment where you must think on your feet
• Have experience training and developing hourly staff
• Have strong business math, accounting, and analytical skills, with considerable P&L exposure
• Demonstrate integrity, respect for others, and an appreciation for diversity
• Possess a thorough working knowledge of POS register systems
• Stop at nothing to ensure a memorable guest experience

While experience and hard skills are important, cultural fit is critical. We expect all members of our team to embrace the values that set Rally apart from our peers. This means you demonstrate:

PROACTIVE EMPATHY. We seek to understand those around us, find shared connections, and respond with compassion and care.

FIRE IN THE BELLY. Not literally. This just means you're a go-getter who is fueled by passion, creativity, and grit.

LONG-TERM THINKING. We seek to build long-term relationships with our people and our community, and we recognize that this takes time, consistency, and discipline. We don't take short cuts. We do the right thing, even when no one is looking.

ASK BOLD QUESTIONS. We are curious and we seek to continuously grow, as individuals and as a company. We encourage ideas and innovation at all levels of the organization, and believe the best idea wins, no matter where it comes from.

MAGIC MOMENTS. We strive to deliver daily Magic Moments through exceptional service, authentic interactions, and the desire to surprise and delight each and every one of our guests.

Compensation Package Includes:

• Competitive salary based on experience eligible for quarterly bonus
• Medical insurance
• 401K eligibility
• Vacation and paid sick time
• Venue perks including free shift meal, monthly comps, and pic

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Café
• Casual dining restaurant
• Fast casual restaurant
• Fine dining restaurant

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Charlotte, NC 28217: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

Salary : $70,000 - $85,000