What are the responsibilities and job description for the Front Desk/Night Audit position at Ramanda Inn?
Job Summary
The Ramada by Wyndham Front Desk Agent represents the first point of contact with guests and handles all stages of a guest’s stay.
The Front Desk Agent will register/book guests in and out of their rooms while accommodating any special requests. Will also try to upsell guest rooms, by sharing available alternatives and options.
Essential Functions
- General reception duties including greeting Guests as they arrive and depart.
- Answering general information questions.
- Handle incoming phone calls, and make new reservations when necessary.
- Check-in and out multiple Guests per day.
Job Requirements
- Have the ability to multi-task.
- Must be able to sit for extended periods of time at a keyboard.
- Must also be able to get up and down frequently to retrieve Guest registration packets, vouchers, file necessary paperwork, etc.
- Must possess good cognitive skills in the areas of reading, proofreading, and problem-solving/reasoning to assist in addressing a wide variety of Guest requests.
- Basic math and money handling skills.
- Must have a good corrected vision to read a computer screen and verify data entries.
- While a uniform is provided, a neat, crisp, professional office appearance is essential.
- Possess an outgoing, positive, enthusiastic attitude.
- Provide efficient, courteous service to our Guests.
- Convey a calm and organized disposition even when busy.
- Able to interact with upset guests.
- Maintain a professional posture during service
- Work as a part of a team.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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