What are the responsibilities and job description for the Assistant Credit Manager position at Ramos Oil Company?
The Credit Assistant locates and notifies customers of their delinquent accounts by mail, email or telephone to solicit payment. Duties include receiving payment, preparing statements to credit department if customer fails to respond. Initiates repossession proceedings or service holds and maintains records of collection and status of accounts in the PDS software. The tasks listed below include essential functions and depending on assignment, the employee may perform a combination of some or all of the following duties.
- Receive and handle customer questions via phone, text or emails.
- Perform soft collection calls on past due accounts via phone, text, email. Coordinate follow up action on past due accounts with the Credit Manager.
- Maintain internal information in PDS software regarding all interactions with customers.
- Run action list for daily, weekly, monthly tasks and reviews with Credit Manager.
- Run daily bank report and identify incoming payments, then take them to the A/R Department.
- Review daily CFN (Commercial Fueling Network) over-gallon report and re-set or not, with Credit Manager approval.
- Receive and process checks by fax/email or deliver to the A/R Department.
- Run credit card as requested and take to the A/R Department.
- Third party billing
- Perform other duties as assigned.
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