What are the responsibilities and job description for the Account Manager, Strategic position at Ramp?
Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. Over 5000 businesses are spending an average of 3.3% less and closing their books 8 times faster, thanks to Ramp’s finance automation platform that enables billions of dollars of purchases each year.
Founded in 2019, Ramp has seen nearly 10x year-over-year growth which has led to a valuation of $8.1 billion in just over 3 years. Its investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The team is made up of talented leaders from some of the leading financial services and fintech companies—Capital One, Stripe, Affirm, Goldman Sachs, American Express, Visa—as well as high-growth technology companies like Facebook, Spotify, Zendesk, Uber, Dropbox, and Instacart. Recently named Fast Company’s most innovative finance company, Ramp is NYC’s fastest-growing startup and America’s fastest-growing corporate card.
About the Role
As an early Account Manager at Ramp, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to expand accounts effectively. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life by cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Ramp’s Account Management organization and define the sales strategy that fuels our growth! Please note that our Account Manager roles are location agnostic.
What You’ll Do
- Build and nurture strong relationships across new and existing high-value Strategic customers to better achieve their needs and manage all reporting of health within accounts
- Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth
- Develop deep, multi-threaded relationships with decision makers at your customers
- Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
- Drive spend across your book of business by owning retention, expansions, and overall growth across different types of accounts
- Collaborate with product, design, and engineering teams to provide informed recommendations into Ramp’s product roadmap that enhance the customer experience
- Partner cross functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle
What You Need
- Minimum 5 years of account management experience in a B2B organization, preferably working with Strategic or Enterprise customers
- Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
- Organizational, project management, and time management skills
- High adaptability and understanding of change within the evolution of a startup
- Excellent verbal and written communication skills as well as interpersonal skills
- Bachelor’s degree from an accredited university
Nice to Haves
- Experience with financial services sales
- Experience at a high-growth startup
- Ability to understand financial services
Ramp Benefits (for U.S. based employees)
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- OneMedical annual membership
- 401k (including employer match)
- Unlimited PTO
- Annual education reimbursement
- WFH stipend to support your home office needs
- Monthly wellness stipend; Headspace annual membership
- Parental Leave
- Relocation support
