IT Operations Manager

The IT Operations Manager is responsible for overseeing IT infrastructure and operations, ensuring the delivery of first-class support to the organization, and ensure the availability, stability, performance, and scalability of IT infrastructure supporting critical business applications. This role involves strategic planning, project management, vendor and contract management, leadership and career development of Linux, Windows, Cloud, and Storage professionals, and maintaining the security and integrity of IT infrastructure and business applications. The IT Operations Manager effectively collaborates with cross-functional teams to design, implement, and maintain on-premises and cloud solutions to meet USG business requirements.

Responsibilities

• Oversee the daily operations of Linux, Windows, Storage and Cloud platforms to ensure availability and reliability.

• Manage IT infrastructure and operations projects to ensure they meet quality standards and are completed on time and within budget.

• Lead a team of Linux, Windows, and Storage IT professionals providing project guidance and career development.

• Develop and implement IT policies and procedures to improve efficiency and service delivery.

• Ensure compliance with security standards and regulatory requirements.

• Prepare for Disaster Recovery verifying that recovery plans are thoroughly documented, reviewed, and tested.

• Manage Backup and Recovery infrastructure, schedules, and processes. Collaborate on roadmap for continuous improvement with respect to Backup and Recovery, Disaster Recovery, and Business Continuity.

• Conduct post-incident root cause analysis and lessons learned.

• Stay abreast of current and emerging IT trends to drive innovation and develop technology roadmaps.

• Serve as a technical resource and subject matter expert on Linux, Windows, and Storage platforms to business stakeholders.

• Manage budget and expenses for Linux, Windows, and Storage platforms. Assist in managing and forecasting annual budgets.

• Manage vendor relations associated with Linux, Windows, and Storage platforms. Administer the procurement of hardware, software, and professional services and manage contract renewals.

• Communicate effectively, both verbally and written, to IT Leadership and Business Stakeholder when system or application issues occur.

• Collaborate with IT Network Operations team to manage datacenter operations, including vendor management, day-to-day operations, and the development and execution of datacenter best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.

• Proven experience in leading, coaching, and mentoring high performing IT Infrastructure and Operations teams with specific responsibilities for Linux, Windows, and Storage platforms.

• Excellent leadership and organizational skills. Highly skilled in project management of cross-platform solutions.

• Excellent written and verbal communication skills.

• strong problem-solving skills, with the ability to perform well under pressure.

• Familiarity with Linux and Windows Operating Systems. Familiarity with storage and backup appliances is preferred.

• Solid understanding of network and security principles and best practices.

• Work effectively with minimal supervision, relying on experience and good judgement to plan and accomplish assigned goals.

• Excellent collaboration and interpersonal skills.

• Ability to lead and work in a hybrid work environment (Onsite in Chicago HQ 2 days/week).

The IT Operations Manager is responsible for overseeing IT infrastructure and operations, ensuring the delivery of first-class support to the organization, and ensure the availability, stability, performance, and scalability of IT infrastructure supporting critical business applications. This role involves strategic planning, project management, vendor and contract management, leadership and career development of Linux, Windows, Cloud, and Storage professionals, and maintaining the security and integrity of IT infrastructure and business applications. The IT Operations Manager effectively collaborates with cross-functional teams to design, implement, and maintain on-premises and cloud solutions to meet USG business requirements.

Responsibilities

• Oversee the daily operations of Linux, Windows, Storage and Cloud platforms to ensure availability and reliability.

• Manage IT infrastructure and operations projects to ensure they meet quality standards and are completed on time and within budget.

• Lead a team of Linux, Windows, and Storage IT professionals providing project guidance and career development.

• Develop and implement IT policies and procedures to improve efficiency and service delivery.

• Ensure compliance with security standards and regulatory requirements.

• Prepare for Disaster Recovery verifying that recovery plans are thoroughly documented, reviewed, and tested.

• Manage Backup and Recovery infrastructure, schedules, and processes. Collaborate on roadmap for continuous improvement with respect to Backup and Recovery, Disaster Recovery, and Business Continuity.

• Conduct post-incident root cause analysis and lessons learned.

• Stay abreast of current and emerging IT trends to drive innovation and develop technology roadmaps.

• Serve as a technical resource and subject matter expert on Linux, Windows, and Storage platforms to business stakeholders.

• Manage budget and expenses for Linux, Windows, and Storage platforms. Assist in managing and forecasting annual budgets.

• Manage vendor relations associated with Linux, Windows, and Storage platforms. Administer the procurement of hardware, software, and professional services and manage contract renewals.

• Communicate effectively, both verbally and written, to IT Leadership and Business Stakeholder when system or application issues occur.

• Collaborate with IT Network Operations team to manage datacenter operations, including vendor management, day-to-day operations, and the development and execution of datacenter best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.

• Proven experience in leading, coaching, and mentoring high performing IT Infrastructure and Operations teams with specific responsibilities for Linux, Windows, and Storage platforms.

• Excellent leadership and organizational skills. Highly skilled in project management of cross-platform solutions.

• Excellent written and verbal communication skills.

• strong problem-solving skills, with the ability to perform well under pressure.

• Familiarity with Linux and Windows Operating Systems. Familiarity with storage and backup appliances is preferred.

• Solid understanding of network and security principles and best practices.

• Work effectively with minimal supervision, relying on experience and good judgement to plan and accomplish assigned goals.

• Excellent collaboration and interpersonal skills.

• Ability to lead and work in a hybrid work environment (Onsite in Chicago HQ 2 days/week).

• Experience level: Manager
• Minimum 7 years of experience
• Education: Bachelors