Systems Engineer 1

Randstad Digital
Clive, IA Full Time
POSTED ON 5/10/2024 CLOSED ON 6/6/2024

What are the responsibilities and job description for the Systems Engineer 1 position at Randstad Digital?

Job Details

job summary:

Essential Functions:



o Practice client service to help foster and enhance our relationships with our clients.



o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.



o Maintain current knowledge of relevant technology and researches industry best practices.



o Gain and maintain certifications in assigned area of expertise.



o Work with the end user to resolve desktop level helpdesk tickets.



o Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.



o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.



o With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.



o Assist in the development of technical application design documents.



o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.



o Assist project team members in developing scope documents and project estimates.



o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.



o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.



o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.



o Understand the impact of projects on both business and technology infrastructure.



o Mentors and coaches for the development of others.



o Perform other tasks as needed and/or requested.



Education and Experience:



o Associate's or bachelor's degree and 4 years of related information systems experience.



Required skills and abilities:



o Exceptional client service orientation.



o strong technical knowledge of telecommunications, network and PC operating systems.



o Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.



o Excellent verbal and written communication skills.



o Ability to conduct and direct research into technical issues and products as required.



o Ability to present ideas in a business-friendly and user-friendly language.



o High level of self-motivation.



o Keen attention to detail.



o Proven analytical, strategic thinking and problem-solving abilities.



o Ability to effectively prioritize and execute tasks in a high-pressure environment.



o Ability to thrive in a culture of growth, change and continuous learning.



o On-call availability.



o Ability to travel.



o Ability to work in an environment which may require:



o Sitting for extended periods of time.



o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to



handle other computer components.



o Occasional inspection of cables in floors and ceilings.



o Lifting and transporting moderately heavy objects, such as computers and peripherals.



o Familiarity with Hyper V, Vmware (Vsphere , esxi) - General Maintenance and support, Lifecycle Upgrade.



o Troubleshoot SAN (Powervault, Pure storage) General Maintenance and support, Lifecycle Upgrade.



o Domain Services (DHCP,DNS Active Directory Group Policy).



o External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).



o Certificate Administration- Internal (Microsoft CA) and External.



o Horizon VDI , AVD , Basic Level of troubleshooting knowledge, and all services tied with each product, App Volumes, DEM, Nvidia GRID, Connection Servers, UAG, FSLogix.



o MDM Management understanding on how to enroll devices and troubleshoot issues with compliance and deploy applications (Intune, WS1, JAMF).



o Powershell Scripting knowledge.



o Public Cloud Services such as AWS, Azure, Office 365.





location: CLIVE, Iowa

job type: Permanent

salary: $60,000 - 75,000 per year

work hours: 8am to 4pm

education: Bachelors



responsibilities:



Job Summary:



The Systems Engineer I is the core functionality position of our Managed Services team. This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues.



Essential Functions:



o Practice strong client service to help foster and enhance our relationships with our clients.



o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.



o Maintain current knowledge of relevant technology and researches industry best practices.



o Gain and maintain certifications in assigned area of expertise.



o Work with the end user to resolve desktop level helpdesk tickets.



o Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.



o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.



o With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.



o Assist in the development of technical application design documents.



o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.



o Assist project team members in developing scope documents and project estimates.



o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.



o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.



o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.



o Mentors and coaches for the development of others.



o Perform other tasks as needed and/or requested.



Education and Experience:



o Associate's or bachelor's degree and 4 years of related information systems experience.



Required skills and abilities:



o Exceptional client service orientation.



o strong technical knowledge of telecommunications, network and PC operating systems.



o Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.



o Excellent verbal and written communication skills.



o Ability to conduct and direct research into technical issues and products as required.



o Ability to present ideas in a business-friendly and user-friendly language.



o High level of self-motivation.



o Keen attention to detail.



o Proven analytical, strategic thinking and problem-solving abilities.



o Ability to effectively prioritize and execute tasks in a high-pressure environment.



o Ability to thrive in a culture of growth, change and continuous learning.



o On-call availability.



o Ability to travel.



o Ability to work in an environment which may require:



o Sitting for extended periods of time.



o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to



handle other computer components.



o Occasional inspection of cables in floors and ceilings.



o Lifting and transporting moderately heavy objects, such as computers and peripherals.



o Familiarity with Hyper V, Vmware (Vsphere , esxi) - General Maintenance and support, Lifecycle Upgrade.



o Troubleshoot SAN (Powervault, Pure storage) General Maintenance and support, Lifecycle Upgrade.



o Domain Services (DHCP,DNS Active Directory Group Policy).



o External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).



o Certificate Administration- Internal (Microsoft CA) and External.



o Horizon VDI , AVD , Basic Level of troubleshooting knowledge, and all services tied with each product, App Volumes, DEM, Nvidia GRID, Connection Servers, UAG, FSLogix.



o MDM Management understanding on how to enroll devices and troubleshoot issues with compliance and deploy applications (Intune, WS1, JAMF).



o Powershell Scripting knowledge.



o Public Cloud Services such as AWS, Azure, Office 365.





qualifications:


  • Experience level: Experienced


  • Education: Bachelors





skills:


  • Professional Engineer






Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other


Salary : $60,000

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