What are the responsibilities and job description for the IT Support position at Randstad Technologies?
Job Description
Randstad is partnering with an insurance company, located in Rhode Island, that is looking to hire a permanent onsite IT Support specialist. This role will be the first point of contact support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access and telephones. The ideal IT support candidate will have 5 years of experience, as well as experience with Microsoft O365, Windows, Mac, and Active Directory.
location: East Providence, Rhode Island
job type: Permanent
salary: $60,000 - 75,000 per year
work hours: 8am to 5pm
education: High School
responsibilities:
-Provide consistently high-quality customer service to end users, have experience with an IT ticketing system, and respond to requests in a timely manner
-Diagnose and troubleshoots end user computing problems
-Document procedures, policies, troubleshooting and best practices
-Escalate tickets when needed
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: High School (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $60,000 - $0