What are the responsibilities and job description for the Bilingual CSR - Remote position at Randstad?
Do you want to join one of the largest residential mortgage servicers in the nation? If so, read on and see how you can bring your core values to this highly regarded company that is well respected. We are hiring right now, so don't wait. Apply today! THESE POSITIONS WILL FILL FAST. We are seeking service-oriented individuals to join our Financial Services Team. This position is ideal for those interested in joining a highly collaborative environment that fosters employee growth.
salary: $16 - $18 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
The essential functions of this role include:working weekends
SkillsCustomer Service Call Center Support Finance (2 years of experience is preferred) Call Center Telephone Etiquette Communication Basic Computer Skills Customer support
QualificationsYears of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
salary: $16 - $18 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
- Answer inbound telephone calls from lending customers regarding questions and issues on their loans (e.g. payment information, online support, payment options, document questions)
- Create detailed documentation to ensure inquiries are handled in an accurate and timely manner
- Cross-sell basic products and services
- High School Diploma
- Must be fluently bilingual in Spanish and English (written and spoken)
- 1 year customer service, mortgage industry, or call center experience
- Sales and Mortgage experience preferred
- Excellent verbal and written communication skills, as well as strong listening skills
- Must have good telephone technique with well-developed customer service skills
- Exceptional analytical and problem solving skills and an ability to think quickly under pressure
- Ability and willingness to work in a team environment
- Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs
- Ability and willingness to work the varying shifts including evenings and weekends.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Salary : $16 - $18
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