Chinese Speaking Customer Service Representative

Work From Home! We are seeking Chinese Speaking Customer Service Representatives to join our team!

YOU MUST SPEAK FLUENT ENGLISH AND EITHER MANDARIN OR CANTONESE TO QUALIFY FOR THIS JOB.

Our client, one of the nation's largest oral health care companies, is seeking experienced Customer Service Representatives to join their fast-paced and growing team. You will be expected to provide outstanding customer service by working independently as well as collaboratively within a team environment. REQUIREMENTS:

• 2 years of Call Center experience 
• 1 year of Healthcare, Medical, or Health Insurance experience 
• Multilingual - English/Mandarin/Cantonese

salary: $18 - $18.5 per hour
shift: First
work hours: 7 AM - 8 PM
education: High` School

Responsibilities

As part of our highly specialized Customer Service Team, you will be the single point of contact for our members and providers. The role of a Customer Service Representative is to provide caring and knowledgeable assistance to both members and providers

• Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility
• Provide accurate information to resolve internal and external member and provider inquiries 
• Thoroughly and completely document all customer interactions.
• Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

Scheduling: Mon-Fri, 7am to 8pm CST

Pay Rate: $18.50 per hour

YOU MUST SPEAK FLUENT ENGLISH AND CHINESE TO QUALIFY FOR THIS JOB.




Skills

Follow-up

Active Listening

Telephone Etiquette

Call Center Support

Adapting to Change

Typing Skills

Call Center

Patient Support

Basic Computer Skills

Insurance Claim Processing

Chinese (1 year of experience is required)

Mandarin (1 year of experience is required)

Cantonese (1 year of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.