CustomerCrae/ Call Center Support

Company DescriptionRandstad specializes in solutions related to flexible work and human resource services. It is worlds Second largest Staffing & Recruitment Company and Besides regular staffing services for temporary and permanent jobs, as well as temporary and contract staffing of professionals and senior managers, Randstad also offers specialized HR Solutions and supplies dedicated on-site personnel management with its inhouse services.Randstad describes its mission as ‘taking the lead in shaping the world of work’.[citation needed]Randstad divides its activities into several business areas, which it calls service concepts:1) Temporary and contract staffing2) Professionals / search & selection3) HR solutions4) Inhouse servicesJob DescriptionCustomerCrae/ Call Center SupportOak Ridge, TN 37830$14.30/hr on w27 Months REQUIREMENTS: The successful candidate will be experienced in customer service and able to demonstrate professionalism and the capacity to handle difficult end user related issues. The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA. Must be available to work any shift.DESIRED SKILLS: Familiarity with a call center environment, background in medical appointment setting or other health care environment. Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired. Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus. Medical knowledge a plus.. REQUIRED EDUCATION AND CLEARANCE: High school education or equivalent. This position requires that all candidates have or able to obtain and maintain a DoD and DHS Position of Public Trust. Thanks & RegardsAnusha M646-690-4105Additional InformationAll your information will be kept confidential according to EEO guidelines.