What are the responsibilities and job description for the Desktop Support Specialist ll position at Randstad?
job summary:
The Desktop Support II provides first level support for users, ensures currency of information and provides installation and training services as needed for the company.
Responsibilities
location: Phoenix, Arizona
job type: Contract
salary: $22 - 25 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
qualifications:
skills:Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
The Desktop Support II provides first level support for users, ensures currency of information and provides installation and training services as needed for the company.
Responsibilities
- Provide technical support to end users remotely and at desk side Support OS, Application, and Hardware issues.
- Enter updates and resolutions into the ticketing system using clear and appropriate language
- Create tickets as necessary Act as escalation point for support requests Perform necessary account updates and other administrative functions as assigned
- Help maintain IT inventory Ensure that tickets are created, maintained, and resolved according to established standards and expectations
- Update department Wiki as necessary or as assigned Represent the IT team as a member of project teams when necessary Other duties as assigned
- Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner
location: Phoenix, Arizona
job type: Contract
salary: $22 - 25 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
- Provide technical support to end users remotely and at desk side Support OS, Application, and Hardware issues.
- Enter updates and resolutions into the ticketing system using clear and appropriate language
- Create tickets as necessary Act as escalation point for support requests Perform necessary account updates and other administrative functions as assigned
- Help maintain IT inventory Ensure that tickets are created, maintained, and resolved according to established standards and expectations
- Update department Wiki as necessary or as assigned Represent the IT team as a member of project teams when necessary Other duties as assigned
- Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
Salary : $22 - $0
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