What are the responsibilities and job description for the DISPATCHER / CUSTOMER SERVICE position at Randstad?
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job summary : Responsibilities :
Responsibilities :
- Answer multi-line phone system.
- Assist customers in emergency situations.
- Schedule and book service and maintenance calls.
- Respond to customer inquiries.
- Work closely with service technicians.
- Dispatch technicians to their calls throughout the day.
- Understand and communicate customer concerns.
- Sign up customers for our maintenance program.
- Cold call existing and new customers to generate business.
- Conduct service follow-up calls to customers.
- Perform other duties as necessary.
Skills : Telephone Etiquette, Active Listening, Follow-up, Cold Calling, Dispatching, Scheduling, Phones, Communication, Responsiveness, Customer Service, MS Office, Multi-tasking, Prioritizing, Typing Skills, Basic Computer Skills, CRM Experience : Experienced1 year(s)
responsibilities :
- Answer multi-line phone system.
- Assist customers in emergency situations.
- Schedule and book service and maintenance calls.
- Respond to customer inquiries.
- Work closely with service technicians.
- Dispatch technicians to their calls throughout the day.
- Understand and communicate customer concerns.
- Sign up customers for our maintenance program.
- Cold call existing and new customers to generate business.
- Conduct service follow-up calls to customers.
- Perform other duties as necessary.
qualifications : Experience
Experience
- Experienced
- 1 year
Education
High School (required)
skills :
- Telephone Etiquette
- Active Listening
- Follow-up
- Cold Calling
- Dispatching
- Scheduling
- Phones
- Communication
- Responsiveness
- Customer Service
- MS Office
- Multi-tasking
- Prioritizing
- Typing Skills
- Basic Computer Skills
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