IT Helpdesk

job summary:
We are looking for a Helpdesk Technician in San Diego!

This role is an in-office position and we are accepting candidates in San Diego.

Candidates must have:

• 2 years in troubleshooting computer hardware and software issues.
• Knowledge of Microsoft technologies such as Office, Active Directory, servers
• Knowledge of networking technologies such as IP, DNS, DHCP
• Familiar with computer hardware and software
• A certification is preferred.

 
location: Carlsbad, California
job type: Contract
salary: $26 - 28 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES

-Experience troubleshooting Mac and Windows operating systems.

-Provide first-line support for IT issues reported by users.

-Triage all help desk tickets and respond / escalation of tickets as required.

-Responsible for tickets involving issues and errors, new hire setup and equipment deployment.

-Provide on site and remote support via phone on / or remote session.

-Perform timely updates for workstation hardware and software upgrades as required.

-Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives.

-Must be able to work independently and be a quick learner.

-Works in conjunction with IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs.

-Perform post-resolution follow up and document resolution.

-Performs other related duties as assigned.

 
qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: High School

 
skills:

Helpdesk

Computer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.